Simukai Ziyambi
Toronto,Ontario
Summary
Graduate from University of Northampton with an Accounting and Finance BSc Degree. A Performance-driven and knowledgeable Customer Service Advisor with an extensive experience and comprehensive background in communicating with customers, resolving any problematic issues, handling customer complaints, and maintaining all documents and files. Effective communicator with the ability to work under pressure and in fast-paced environments. Possess excellent organisational skills and great time management abilities.
Overview
6
6
years of professional experience
Work History
Sales Representative
YESA
Burlington, ON
08.2024 - Current
- Elevated satisfaction levels by promptly tackling concerns and offering excellent assistance.
- Enhanced sales pipeline by implementing effective selling strategies.
- Built strong relationships to broaden customer reach.
- Surpassed sales targets through strategic planning.
Tax Advisor
BC Productions
Canada (Remote)
08.2023 - 08.2024
- Dealing with numerical figures within businesses and assessing what needs to be allocated/reallocated and giving customers detailed breakdowns on their ledgers.
- Handling various applications to register for tax/de-register or changes to a business (i.e. name, employees etc.)
- Providing support for numerous online services used to manage a customers taxes.
- Handling at least 30 calls each day and communicating with customers over the phone in a friendly manner and handling queries respectably and politely.
- Staying up to date with the ever changing tax regulations and being able to relay this to customers.
- Handling complaints against the services provided/tax system in a professional and diplomatic manner.
- Empathising and understanding a customers queries in regards to taxes and giving them the best help and advice for the situation.
Hospitality Supervisor (Ricoh Arena)
Delaware North
Coventry
08.2018 - 02.2023
- Supervising colleagues, training the staff so they have the correct skills to carry out work required and some were also able to go on and become supervisors themselves.
- Working at tills and handling money, used stock system to perform daily stocktake with accuracy.
- Prepared event spaces by setting up furniture, linen, cutlery and glassware to uniform presentation standards.
- Communicating with customers, Handled complaints and conflict with diplomatic approach (friendly).
- Making and distributing food/drinks (waiting)
- Handled complaints and conflict with diplomatic approach.
Delivery Driver
Dominos Pizza
09.2022 - 11.2022
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Ensured timely, error-free daily deliveries consistently.
- Provided flexible working patterns, covering overnight shifts during peak periods to meet coverage needs.
- Evaluated customer delivery needs and determined appropriate action, escalating unresolved concerns to management.
Education
BSc - Accounting, Finance
University of Northampton
A-Levels -
Blue Coat Church of England School And Music College
Coventry, COVBlue Coat C of E School
CoventrySkills
- Microsoft Office (Excel, PowerPoint, Word)
- SAP
- Taxes
- Problem-Solving
- Dependable and Responsible
- Attention to Detail
- Patient
- Analytical and Critical Thinking
- Decision-Making
- Technocrat
Timeline
Sales Representative
YESA
08.2024 - Current
Tax Advisor
BC Productions
08.2023 - 08.2024
Delivery Driver
Dominos Pizza
09.2022 - 11.2022
Hospitality Supervisor (Ricoh Arena)
Delaware North
08.2018 - 02.2023
BSc - Accounting, Finance
University of Northampton
A-Levels -
Blue Coat Church of England School And Music College
Blue Coat C of E School