SIMTHANDILE PRINCESS NDLOVU
Hamilton
Summary
Dedicated and detail-oriented biotechnology student with a diploma in biotechnology, eager to apply laboratory skills, research experience, and analytical abilities in a dynamic scientific environment. Passionate about molecular biology, microbiology, and bioprocessing, with a strong foundation in laboratory techniques and data analysis.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Representative
Uhaul Moving And Storage
10.2024 - Current
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
Hotel Staff Member
Lunenburg Arms Hotel
05.2024 - 08.2024
- Created lasting memories for guests celebrating special occasions by arranging personalized amenities or experiences.
- Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
- Performed administrative tasks such as managing reservations, preparing reports, and maintaining accurate records of daily transactions.
- Maintained a clean, safe, and welcoming environment to create a positive first impression for hotel visitors.
- Enhanced guest satisfaction by promptly addressing inquiries and providing exceptional service.
Food Service Worker
Harbour View Haven
06.2024 - 08.2024
- Maintained a peaceful clean, respectful dining atmosphere for resident mealtimes
- Concentrated on producing quality food for residents and serving them with the specialized diet guidelines to cater to their nutritional needs
- Followed food safe practices and guidelines set out by the facility
Sales Representative
Island and Beach of Nova Scotia Shop
05.2024 - 06.2024
- Maintained customer accounts and recorded account information
- Made product recommendations to customers based on their needs and preferences
- Greeted customers and kept the work place lively and responsive
Education
BIOTECHNOLOGY -
Mohawk College
Hamilton, ON06-2025
High School Diploma -
Curro College
Pretoria, Gauteng11.2022
Skills
- Laboratory Techniques: PCR, Gel Electrophoresis, Spectrophotometry, Chromatography
- Microbial Culturing and Staining Techniques
- Bioprocessing and Fermentation Techniques
- Data Analysis and Interpretation
- Scientific Writing and Research Documentation
- Quality Control and Good Laboratory Practices (GLP)
- Proficiency in [Software, eg, MS Office, GraphPad Prism, R, Python for Bioinformatics]
- Strong Problem-Solving and Teamwork Abilities
Certification
- Proficiency in Computer Applications
- WHMIS
- First Aid Certification
Languages
English
French
Elementary
Timeline
Customer Representative
Uhaul Moving And Storage
10.2024 - Current
Food Service Worker
Harbour View Haven
06.2024 - 08.2024
Hotel Staff Member
Lunenburg Arms Hotel
05.2024 - 08.2024
Sales Representative
Island and Beach of Nova Scotia Shop
05.2024 - 06.2024
BIOTECHNOLOGY -
Mohawk College
High School Diploma -
Curro College
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