Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Simroz Sandhu

Winnipeg,MB

Summary

Dynamic Assistant Manager with a proven track record at AAA VIP LIMOUSINE SERVICE, enhancing customer satisfaction and streamlining operations. Skilled in money handling and fostering team collaboration, excel in staff training and development, significantly improving service quality. Demonstrates a strong ability to lead with a positive impact, ensuring high performance and exceptional customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Assistant Manager

AAA VIP LIMOUSINE SERVICE
02.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managing approximately 50 incoming calls, emails and faxes per day from customers.

Line Cook

CLAY OVEN RESTAURANT
04.2021 - 10.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Plated and presented all dishes to match established restaurant standards.
  • Checked food temperature regularly to verify proper cooking and safety.

Line Cook

Subway
01.2019 - 03.2021
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.

Education

CLIENT SERVICE SPECIALIST - Customer Experience Management

Manitoba Institute of Trades And Technology
Winnipeg, MB
04.2022

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Workload Management
  • Orientation and training
  • Customer Service
  • Team Leadership
  • Teamwork and Collaboration

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Assistant Manager

AAA VIP LIMOUSINE SERVICE
02.2024 - Current

Line Cook

CLAY OVEN RESTAURANT
04.2021 - 10.2023

Line Cook

Subway
01.2019 - 03.2021

CLIENT SERVICE SPECIALIST - Customer Experience Management

Manitoba Institute of Trades And Technology

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Simroz Sandhu