Simrit Sohi
Woodbridge
Summary
Health and wellness professional with a strong background in holistic nutrition and customer/patient experience. Experienced in educating customers on wellness solutions, supporting daily operations, and building trust-based relationships in health-focused environments. Passionate about holistic health and helping individuals make informed decisions to support their overall well-being.
Overview
10
10
years of professional experience
Work History
Marketing & Wellness Operations Coordinator
Bond Wellness Management
04.2024 - 09.2025
- Developed and executed marketing strategies for Bond Wellness Managements two clinics, enhancing visibility and client engagement
- Supported wellness initiatives across two multidisciplinary health and wellness locations
- Coordinated wellness events, seminars, and promotional initiatives centered on prevention and education
- Collaborated with practitioners and staff to enhance the overall patient experience
- Created and managed customer-focused educational content
- Transitioned and streamlined clinic communication platforms successfully migrating to Slack to enhance team collaboration and efficiency.
- Managed on boarding and off boarding process for clinicians and and administrative staff.
Patient Experience Admin
PHP Clinic
12.2020 - 04.2024
- Served as the primary point of contact for clients in a fast-paced health environment
- Delivered high-quality customer service through phone, email, and in-person interactions
- Welcomed and controlled flow of incoming patients
- Dealt with WSIB, MVA, lawyers and insurance companies
- Effectively managed patient complaints by actively listening, empathizing with their concerns, and skillfully resolving issues to ensure a positive experience and maintain high levels of patient satisfaction.
Customer Service Representative
SVP Sports
01.2017 - 01.2021
- Assisted customers on the sales floor with product selection and recommendations
- Maintained strong product knowledge to support customer purchasing decisions
- Handled transactions, restocking, and merchandising
- Resolved customer inquiries and concerns while upholding brand values
- Trained and supported new team members to ensure smooth store operations
Receptionist
BG Laws
03.2019 - 03.2020
- Welcoming first point of contact for all customers in a busy lawyer's practice
- Handled and responded to all phone calls and emails
- Booked and confirmed appointments
- Completed a variety of tasks while prioritizing customer satisfaction
- Organized paperwork
Customer Service Representative
Goodlife Fitness
01.2016 - 01.2017
- Maintained cleanliness of the facility and equipment
- First point of contact for all potential and current members
- Shadowed personal trainers during consultations and sessions
- Answered phone calls and scheduled various appointments
- Assisted members with facility inquiries and equipment usage.
- Co-op
Education
Registered Holistic Nutritionist -
Canadian School of Natural Nutrition
Spec. Hons. - Kinesiology and Health Science
York University
Toronto, ONSkills
- Customer Education & Wellness Support
- Natural Health & Holistic Wellness Knowledge
- Retail Sales & Customer Service
- Strong Communication & Relationship Building
- Team Collaboration
- Organizational skills
- Ability to learn quickly
- Leadership
- Coaching
- Problem solving
Timeline
Marketing & Wellness Operations Coordinator
Bond Wellness Management
04.2024 - 09.2025
Patient Experience Admin
PHP Clinic
12.2020 - 04.2024
Receptionist
BG Laws
03.2019 - 03.2020
Customer Service Representative
SVP Sports
01.2017 - 01.2021
Customer Service Representative
Goodlife Fitness
01.2016 - 01.2017
Spec. Hons. - Kinesiology and Health Science
York University
Registered Holistic Nutritionist -
Canadian School of Natural Nutrition