Simrit Dhillon
Fresno,CA
Summary
Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Supervisor Ambulatory Care
UCLA Medical Center
02.2023 - Current
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Managed relations with payers and providers to generate high reimbursement and low denial rates.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Propelled market share to surge ahead of competitors and earn profit
- Created P&L documentation in the department that was not done before
- Expansion of Clinics from 1 to 3
REGIONAL DIRECTOR
CVS
01.2022 - 02.2023
- Overseeing 9 direct reports, multiple stakeholders, and over 3,500 colleagues
- Cultivating and maintaining healthy region talent pipeline and overseeing development of Rx emerging leaders
- Fostering true one team mindset by sharing talent throughout region and driving total company and business strategies forward
- Oversee District Leaders to ensure appropriate staffing and scheduling to meet demands of patients, payroll management, and improving colleague engagement
- Drive relationships with corporate, region stakeholders, along with support partners to advance needs of local market leaders
- Ultimately improving colleague and customer experiences
- Develop and execute business plans and strategies to deliver on all business performance measures: P&L, Scripts to budget, Immunizations, payroll management, and so forth
- Actively reviewing business reports to derive insights about how region and district performs, then utilizing those metrics as tool to diagnose root causes and formulate short and long term solutions / strategies
- Followed business trends in conjunction with competitive landscape to proactively plan for risks and capitalize on opportunities
- Inspire district leaders to cultivate strong foundations in patient safety, compliance, and integrity through maintaining store adherence towards board of pharmacy rules, regulations, audits, and DUR best practices
- Implement strategies to enhance efficiency and effectiveness of retail pharmacy operations: colleague engagement, patient safety, service, community responsibility, inventory control, asset protection, vendor relationships, real estate, and more
- Driving focus around net promoter score to align colleagues on how to establish culture around customer service and connection towards promotion of our company.
DISTRICT LEADER
CVS
11.2019 - 01.2022
- Responsible for the overall retail store operations Front Store and Pharmacy
- Managed 16 stores in Fresno/Clovis, CA
- Develops and executes district talent plan to align region and division priorities
- Responsible for payroll management
- Developed future District leader talent
- Mentored current District Leaders
- Leading district in the company in 2021
- Second leading district in the company in 2020
- Division Patient Care captain
- Region Immunization captain
- Leading mini region (4 districts; R66, D1, D2, D3 & D6)
- Contra A profit of $1.8 Million in 2021.
PHARMACY MANAGER
CVS
09.2018 - 11.2019
- Interpreted prescription orders, dispensed medications and counseled patients on drugs
- Educated patients about possible drug interactions and gave special administration instructions
- Maintained appropriate drug records and completed reports as necessary
- Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, effects and therapeutic outcomes.
ACUTE CARE PHARMACIST
Clovis Community Hospital
09.2015 - 09.2018
- Compound and dispense pharmaceutical preparations
- Reviewed and interpret physician orders
- Worked closely with medical professionals in patient discharge counseling
- Maintain departmental standard operating procedures
- Summarized technical data to assist physicians in diagnosing brain, sleep or nervous system disorders
- Monitored drug interactions and recommended alternative therapies as appropriate.
CLINICAL PHARMACIST INTERN
Sunrise hospital
06.2013 - 06.2015
- Monitoring drug charts
- Reviewed and interpret physician orders
- Create unique drug plans for patients
- Ensured safe, appropriate, cost-effective medication therapies for patients according to established policies, procedures and protocols
- Contributed to the quality and effective operation of the department
- Provided clinical consultation and clarification to practitioners
- Suggested appropriate, cost-effective therapeutic alternatives to physicians, as needed
- Interacted with physicians and utilized reference material to gain information on customers and prescriptions
- Stayed up-to-date on immunization recommendations and individual state laws to accurately advise customers.
Education
Ph.D. - Pharmacy
Roseman University of Health Sciences
Henderson, NV06.2015
Bachelor of Science - Biology
Fresno State
Fresno, CA06.2012
Skills
- Team Development
- Department Oversight
- Budgeting
- Cost Control
- Shrink Reduction/Loss Control
- Retail Store Operations
- Recruitment, Talent And Succession Planning
- Merchandising Strategies
- #3 Region In Chain
- Top 3 Performing Districts
- Staff Management
- Talent Acquisition
- Employee Recruitment
- Operational Efficiency
- Budget Administration
- Profit Growth Strategies
- Recruiting And Hiring
- Presentations And Meetings
- Customer Satisfaction
- Business Development
- Strategic Vision
- Organizational Leadership
- Coaching And Mentoring
- Budget Development
Certification
RPH License/73479
Timeline
Pharmacy Supervisor Ambulatory Care
UCLA Medical Center
02.2023 - Current
REGIONAL DIRECTOR
CVS
01.2022 - 02.2023
DISTRICT LEADER
CVS
11.2019 - 01.2022
PHARMACY MANAGER
CVS
09.2018 - 11.2019
ACUTE CARE PHARMACIST
Clovis Community Hospital
09.2015 - 09.2018
CLINICAL PHARMACIST INTERN
Sunrise hospital
06.2013 - 06.2015
Ph.D. - Pharmacy
Roseman University of Health Sciences
Bachelor of Science - Biology
Fresno State
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