Simrit Bajwa
Victoria
Summary
Dynamic and results-driven beauty advisor with extensive retail experience at Hudson's Bay. Expert in customer engagement and beauty consultations, driving repeat business through personalized recommendations. Proven ability to enhance visual merchandising and maintain high standards, contributing to increased sales and customer satisfaction. Strong organizational skills and adept in cash handling.
Overview
19
19
years of professional experience
Work History
Shiseido Beauty Advisor
Hudson's Bay
Victoria, BC
07.2023 - 06.2025
- Provided expert product knowledge to customers, enhancing their shopping experience and meeting individual needs.
- Assisted in visual merchandising, ensuring displays aligned with brand standards and attracted customer attention.
- Educated customers on proper product usage, leading to increased satisfaction and repeat purchases.
- Increased sales through upselling, add-ons, and personalized recommendations.
- Supported brand promotions, in-store events, and seasonal launches.
- Built strong client relationships, driving repeat business.
Sales Associate - Footwear
Hudson's Bay
Victoria, BC
11.2020 - 06.2023
- Assisted customers with product selection, enhancing shopping experience and satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained visual merchandising standards, promoting seasonal promotions and new arrivals effectively.
- Conducted inventory management tasks, including stock replenishment and organization of merchandise displays.
- Trained new associates on customer service protocols and operational procedures to ensure consistency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Bowring & Co
London, ON
11.2018 - 12.2018
- Assisted customers with product selection and provided tailored recommendations to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained store visual standards by organizing merchandise displays.
Sales Associate
Suzy Shier
Edmonton, AB
08.2017 - 12.2017
- Maintained a clean, organized sales floor, and delivered excellent customer service.
- Assisted customers in selecting products and recommendations.
- Performed additional duties as requested.
- Maintained store visual standards by organizing merchandise displays and replenishing stock regularly.
- Managed incoming shipments by unpacking, sorting, and hanging up clothing items efficiently, ensuring accurate placement and presentation on the sales floor.
Sales Associate
Walmart
Victoria, BC
08.2006 - 12.2016
- Worked in a busy, high-volume retail environment assisting over 100 customers daily.
- Operated a POS cash register.
- Assisted team members with stockroom organization, labeling, and sales floor maintenance.
- Provided outstanding customer service, receiving multiple positive feedback cards.
- Trained new associates on customer service protocols to ensure consistency in service delivery.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
No Degree - Personal Support Worker
Sheridan College
Brampton, ONUpgrading
Camosun College
Victoria, British ColumbiaHigh School Diploma -
Belmont Senior Secondary High School
Victoria, BC06-2002
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Beauty and Skin Consultations
- Customer engagement
- Retail experience
- Client relationship building
- Payment processing
- Returns processing
Languages
English
Native or Bilingual
Punjabi
Professional Working
Timeline
Shiseido Beauty Advisor
Hudson's Bay
07.2023 - 06.2025
Sales Associate - Footwear
Hudson's Bay
11.2020 - 06.2023
Sales Associate
Bowring & Co
11.2018 - 12.2018
Sales Associate
Suzy Shier
08.2017 - 12.2017
Sales Associate
Walmart
08.2006 - 12.2016
No Degree - Personal Support Worker
Sheridan College
Upgrading
Camosun College
High School Diploma -
Belmont Senior Secondary High School