Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simret Araya

Calgary,Canada

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Accountant

Walmart Corporation
11.2021 - Current
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Evaluated and improved financial records to make important business decisions.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.
  • Completed daily cash functions like account tracking, budgeting, donating, and cash, and banking reconciliations.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Used advanced software to prepare documents, reports, and presentations.
  • Trained new employees on accounting principles and company procedures.
  • Maintained integrity of general ledger and chart of accounts.

Truck Dispatcher

Global Truck Dispatching Ltd.
05.2022 - 12.2023
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Received new orders, prepared documentation, and assigned personnel.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Insurance Agent

World Financial Group Wfg
03.2021 - 09.2021
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met with customers to provide information about available products and policies.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Approached potential clients by using direct marketing mailings and phone contacts.

Insurance Agent

American Life Income Insurance
06.2019 - 07.2021
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Worked with sales team to collaboratively reach targets
  • Evaluated competitors' products and services to gain competitive advantage.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Monitored customer feedback and identified areas of improvement.
  • Created detailed reports for management to track performance and sales.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Met with customers to provide information about available products and policies.
  • Conducted research and identified market trends to develop better strategies for sales.

Customer Service Associate

Walmart Corporation
02.2019 - 03.2021
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

General Manager

Nael Enterprise
09.2017 - 11.2018
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to Directors with great detail.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Introduced group( joint ) credit facility , that increased sales by 30% .
  • Established reorder quantity to close the gap of Inventory shortage that Intern increased the profit of the company in physical year .

Administrative Manager

Royal Palace Hotel
03.2015 - 08.2017
  • Created reports, presentations and other materials for executive staff.
  • Completed Monthly payroll for 167 employees.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Organized and updated databases, records and other information resources.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Negotiated and executed contracts on behalf of department.
  • Built and managed processes for tracking and monitoring department performance.
  • Developed internal requirements and standards to minimize regulatory risks and liability across the organization .
  • Oversaw inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Delivered performance reviews, recommending additional training or advancements.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Created organized filing system to manage department documents.

Group Manager

Sunshine General Trading Ltd.
01.2014 - 02.2015
  • Collaborated with cross-functional teams of 4 Companies to maintain smooth operation and cost effectiveness .
  • Improved staffing through reassigning and restructuring
  • Launched quality assurance practices for each departmental operation .
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved team morale and retention through recognition and reward programs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established strong stakeholder relationships for smooth project delivery.
  • Established team priorities, maintained schedules and monitored performance.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Supported staff with developing professional skills and abilities, uplifting team performance.

Admin and Finance Manager

Afri-General Trading Ltd .
09.2011 - 12.2013
  • Researched and facilitated software integration to streamline accounting and financial processes.
  • Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Developed corporate investment strategies to drive growth and security.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Created organizational structures to improve accounting and finance functions.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Processed invoices and contacted appropriate parties for timely payment receipt.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
  • Spearheaded expansion strategies to increase business market share.
  • Managed regular finance tracking for numerous branch offices and headquarters expenses.
  • Prepared and managed large capital expenditure budgets to effectively handle infrastructure investment and long-term operations.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
  • Executed vendor setup and payment, administration of bank accounts and account reconciliations.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.

Accounts Assistant

UNICEF Eritrea
01.2007 - 07.2011
  • Communicated regularly with counter parts regarding account questions and issues.
  • Organized data into multiple spreadsheets to streamline data.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Assisted in budget preparation and forecasting to control expenditure
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Completed payroll functions to facilitate accurate and prompt staff payments.
  • Verified items billed against items ordered and reconciled differences through follow-up with vendor
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Coordinated office supply ordering to avail materials for streamlined operations.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Monitored budgets and transactions to verify compliance or initiate corrective actions.

Education

ACCA - On Going

Oxford Regional Education Centre
UK

GED -

ASMARA COMMERCIAL COLLAGE
ASMARA, ERITREA

Skills

  • Accounting
  • Financial Management
  • Financial Statements Preparation
  • Account Reconciliation Processes
  • A/P and A/R
  • Budget Management & Forecasting Expertise
  • Cost Management
  • Accounting software : Sage, quickbook , Tally
  • Tax Law Understanding
  • Microsoft Excel ,Microsoft word ,Microsoft PowerPoint
  • Commercial Law

Timeline

Truck Dispatcher

Global Truck Dispatching Ltd.
05.2022 - 12.2023

Accountant

Walmart Corporation
11.2021 - Current

Insurance Agent

World Financial Group Wfg
03.2021 - 09.2021

Insurance Agent

American Life Income Insurance
06.2019 - 07.2021

Customer Service Associate

Walmart Corporation
02.2019 - 03.2021

General Manager

Nael Enterprise
09.2017 - 11.2018

Administrative Manager

Royal Palace Hotel
03.2015 - 08.2017

Group Manager

Sunshine General Trading Ltd.
01.2014 - 02.2015

Admin and Finance Manager

Afri-General Trading Ltd .
09.2011 - 12.2013

Accounts Assistant

UNICEF Eritrea
01.2007 - 07.2011

ACCA - On Going

Oxford Regional Education Centre

GED -

ASMARA COMMERCIAL COLLAGE

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