Simren Kler
Surrey,Canada
Summary
Dynamic professional with a proven track record at Elite Limousine, enhancing customer satisfaction and team efficiency. Excelled in administrative tasks and customer service, leveraging IT skills and interpersonal abilities to solve problems and improve operations. Recognized for outstanding performance and commitment to safety, demonstrating exceptional multitasking and relationship-building skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Driver
Elite Limousine
Surrey, Canada
02.2020 - 10.2022
- Scheduled appointments and follow-ups
- Answered multiple phone calls, screened and relayed accurate messages to the appropriate person
- Maintained detailed documentation of travel logs, hours of service, and vehicle maintenance records for compliance purposes
- Enhanced customer satisfaction with efficient communication, and professional demeanor
- Entered payments and documents account changes for accuracy and transparency
- Handled daily bank deposits, managed invoices
- Increased team efficiency through effective communication, sharing route knowledge, and offering support during challenging situations
- Demonstrated commitment to safety by adhering to all company policies and federal transportation regulations
- Enhanced customer satisfaction with timely deliveries, efficient communication, and professional demeanor
- Managed time effectively while making multiple stops per day for pick-ups or deliveries under tight deadlines
Security Officer
Pacific Centre
Vancouver, Canada
08.2018 - 12.2020
- Greeted guests Professionally and courteously to cultivate welcoming atmosphere while making safety to priority
- Managed an access control system efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times
- Worked independently and collaboratively to resume urgent issues to protect lives and property
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety, access control procedures or giving directions to find specific store in the mall
- Improved overall security by conducting regular patrols and surveillance systems
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidence
- Decreased instance of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
- Communicated with security team and site supervisors using two-way radios, mobile phones and other technology devices
Customer Service Representative
Macs convenience Store
Burnaby, Canada
06.2015 - 10.2017
- Provided excellent customer service skills to understand customer needs
- Maintained customer faith to generate store revenue
- Submitted weekly reports to the store Manager
- Trained new hires to assist store Manager
- Build experience in analyzing, reviewing and developing production reports to improve costs, safety, production lines, and efficiency
- Arranged the meetings and managed the paperwork as per the requirements
Receptionist/Customer Service Representative
Olympia Transportation Ltd.
06.2014 - 05.2015
- Promptly answered inquiries via telephone, fax, voicemail and/or email in a friendly and professional manner
- Generated and prepared daily report to be forwarded to the Director
- Provided excellent customer service
- Managed 50-100 calls per day
- Helped and resolved customer problems in a timely courteous and professional manner
- Awarded best employee of the year
Education
Diploma -
Computer Science
Grade 12 -
Skills
- Administrative tasks
- Customer service
- Planning
- Organizing
- Prioritizing
- Working under pressure
- Collaboration
- Communication
- Safety measures
- Quality measures
- Cross-functional teamwork
- Relationship building
- Time management
- Sustainability
- Multi-tasking
- Conflict management
- Analytical skills
- Problem solving
- Troubleshooting
- First Aid
- CPR
- Presentation skills
- Interpersonal skills
- Influencing skills
- IT skills
- MS Word
- PowerPoint
- Excel
- Outlook
- Access
- Adobe Photoshop
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Accomplishments
- Recognition certificate for community volunteer work (Granville Community Policing Centre)
References
References available upon request.
Timeline
Customer Service Representative/Driver
Elite Limousine
02.2020 - 10.2022
Security Officer
Pacific Centre
08.2018 - 12.2020
Customer Service Representative
Macs convenience Store
06.2015 - 10.2017
Receptionist/Customer Service Representative
Olympia Transportation Ltd.
06.2014 - 05.2015
Diploma -
Computer Science
Grade 12 -
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