Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Core Areas Of Strength
Language Skills
Timeline
Generic

Simren Dhaliwal

Caledon,Ontario

Summary

Experienced Product Manager with proven ability to deliver results within fast moving and complex environments seeking a position to drive business growth and exceed business objectives.

Overview

11
11
years of professional experience

Work History

Pricing Specialist, Pricing Execution

Bell Mobility
Mississauga, Canada
04.2024 - Current
  • Conducted in-depth market analysis and presented findings to executive team, enabling informed decisions on in-market plans.
  • Launched price plans for Virgin and Bell based on market conditions and revenue generation strategies.
  • Produced and implemented targeted customer offers (including Black Friday) to maximize revenue and enhance customer retention.
  • Trained and mentored three new members in the team by creating new training material and simplifying existing documents speeding up the overall training onboarding process by 60%
  • Proficiency in the following tools: SAP, JIRA, Excel, Citrix, SingleView, Agent tool, WINScP, Microstrategy, MDM, Microsoft Office.

Product Manager, Devices – Software Management

Bell Mobility
Mississauga, Canada
10.2017 - 03.2024
  • Managed the Software Update Lifecycle of devices to reduce churn and increase customer retention.
  • Successfully management the deployment of new feature introductions through software updates (e.g., 5G, Wi-Fi calling).
  • Closely collaborated with OEMs (Samsung, Google, Netgear, Arlo, Siyata, etc.) and cross-functional teams to manage in-market issues and minimize customer impact.
  • Communicated key Android and iOS features to go-to-market teams, enhancing launch strategies for annual OS releases.
  • Maintained software update website and published critical issue alerts (e.g., 911 service disruptions) through articles, briefs, and SMS campaigns, keeping customers informed and engaged.
  • Conducted in-depth post-mortem analysis of significant in-market issues, developing plans and procedures that addressed gaps and strengthened escalation processes.
  • Collaborated in testing a developing app, offering valuable feedback on the user interface and overall user experience to help refine the product.

Product Specialist, IOT- Platforms

Bell Mobility
Mississauga, Canada
04.2015 - 09.2017
  • Managed the post-launch phase of SaaS platforms (Cisco and Ericsson).
  • Onboarded customers onto platforms and trained stakeholders by translating complex information into easy-to-understand terms, ensuring new personnel effectively utilized the platform.
  • Streamlined revenue calculation processes through advanced Excel formulas, significantly reducing manual calculation time and enhancing efficiency.
  • Worked closely with cross-functional teams to communicate process changes and escalations.
  • Collaborated with vendors to provide feedback on enhancing graphic user interface and user experience of the platforms.
  • Trained new team members in company procedures and tools. using Powerpoint designed material to visualize and simplify explanations.

Education

Bachelor’s Degree - International Business Consulting, major in Marketing & Sales

Fachhochschule Wiener Neustadt
Vienna, Austria
06.2014

Skills

  • Product management
  • Process Management
  • Stakeholder communication
  • IoT platform experience
  • Training & Mentorship

Hobbies and Interests

  • Keen interest in cultural exploration through global cuisine, music, and travel.
  • Enjoy playing volleyball and spending time with family.

Languages

  • Punjabi
  • Hindi
  • Urdu
  • German
  • Punjabi
  • Hindi
  • Urdu

Core Areas Of Strength

  • Product management
  • Process Management
  • Stakeholder communication
  • IoT platform experience
  • People Management & Mentorship

Language Skills

English
Native/ Bilingual
German
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Full Professional
Urdu
Full Professional
French
Elementary

Timeline

Pricing Specialist, Pricing Execution

Bell Mobility
04.2024 - Current

Product Manager, Devices – Software Management

Bell Mobility
10.2017 - 03.2024

Product Specialist, IOT- Platforms

Bell Mobility
04.2015 - 09.2017

Bachelor’s Degree - International Business Consulting, major in Marketing & Sales

Fachhochschule Wiener Neustadt
Simren Dhaliwal