Simratpreet Kaur
Surrey,Canada
Summary
Team Member at Fresh Slice Pizza and Cashier-Customer Service Experience at Walmart Canada, demonstrating a keen ability to engage customers and enhance their service experience. Equipped with skills in health and safety compliance, quality assurance, and problem-solving, alongside strong communication and organizational abilities. Adept at working collaboratively to drive business growth and customer satisfaction, while maintaining a strong focus on food safety and efficient transaction processing. Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Walmart Canada
06.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Cashier- Customer Service Experience
Walmart Canada
07.2023 - 06.2024
- Leverage customer service experience to enhance the overall shopping experience for customers and promote loyalty to Walmart Canada
- Leverage strong customer service experience to enhance the overall shopping experience for customers at Walmart Canada, contributing to increased customer loyalty and satisfaction
- Utilize knowledge of merchandise and promotions to upsell products and increase sales at the register, contributing to Walmart Canada's revenue growth
- Utilize effective communication skills to assist customers in resolving inquiries and concerns promptly, contributing to a positive shopping experience and customer satisfaction at Walmart Canada
- Consistently maintain a positive attitude and work ethic while handling high volumes of customer transactions, ensuring a seamless and efficient checkout process for Walmart Canada's customers
Team Member
Fresh Slice Pizza
07.2022 - 07.2023
- Recommend innovative ways to increase customer engagement and loyalty through personalized interactions and special promotions
- Enhance the customer experience by ensuring high-quality service and timely delivery of orders, to leave a lasting positive impression on customers and encourage repeat business
- Collaborate with the marketing team to create visually appealing and enticing pizza specials that drive customer interest and increase sales
- Maintain a clean and organized work environment to ensure food safety standards are met and exceed customer expectations for cleanliness and hygiene
- Maintain a clean and organized workspace at all times to ensure a positive and hygienic environment for both customers and team members, reflecting Fresh Slice Pizza's commitment to cleanliness and quality service
- Participate in continuous training sessions to stay updated on new pizza trends, techniques, and customer preferences, in order to provide valuable insights and enhance the overall pizza offerings at Fresh Slice Pizza
Education
Post-Degree Diploma - Health, Safety and Environmental Compliance
Langara College
Vancouver12.2022
Bachelors of Science - Biotechnology
Chandigarh University
Mohali06.2019
Skills
- Compliance
- Quality Assurance
- Problem Solving
- Communication Skills
- Retail Sales
- Organizational Skills
- Customer Engagement
- Team Collaboration
- Time Management
- Leadership
- Data Analysis
- Microsoft Office
- PowerPoint
- Word
- Excel
Timeline
Customer Service Manager
Walmart Canada
06.2024 - Current
Cashier- Customer Service Experience
Walmart Canada
07.2023 - 06.2024
Team Member
Fresh Slice Pizza
07.2022 - 07.2023
Post-Degree Diploma - Health, Safety and Environmental Compliance
Langara College
Bachelors of Science - Biotechnology
Chandigarh University