Simrat Kaur Gurna
Brampton,ON
Overview
3
3
years of professional experience
Work History
Parts Representative
Wajax Equipment
Mississauga, ON
05.2023 - Current
- Knowledge of M3 programme.
- Developed relationships with vendors to facilitate ordering process.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Researched and resolved customer inquiries regarding product availability, returns, exchanges.
- Monitored stock levels to ensure sufficient quantity of parts were available for customers.
- Ensured compliance with safety regulations when handling hazardous materials.
- Cross-sold additional products and services to purchasing customers.
- Coordinated delivery schedules to ensure timely arrival of parts.
- Processed orders and maintained customer records.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Maintained a safe working environment by adhering to established safety standards.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
Supervisor
Tim Hortons
Milton, ON
07.2021 - 09.2023
- Directed and supervised team of 7-10 employees in daily operations.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Participated in conferences related to industry trends or organizational developments.
- Reviewed completed work to verify consistency, quality and conformance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Analyzed key performance indicators to identify effective strategies.
Education
Certification - Lean Sigma Yellow Belt
Mohawk College of Applied Arts And Technology
Hamilton, ON08-2020
Ontario College Graduate Certificate - Supply Chain Management
Mohawk College of Applied Arts And Technology
Hamilton, ON08-2020
Ontario College Graduate Certificate - International Business Management
Mohawk College of Applied Arts And Technology
Hamilton, ON08-2019
Master of Science - Fashion Technology And Lifestyle
Panjab University
Chandigarh05-2017
Skills
- Customer Service
- Report Generation
- Problem-Solving Skills
- Suggestive Selling
- Vendor Relations
- Display Building
- Team Collaboration
- Goal Setting
- Verbal and Written Communication
- Staff Training
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Parts Representative
Wajax Equipment
05.2023 - Current
Supervisor
Tim Hortons
07.2021 - 09.2023
Certification - Lean Sigma Yellow Belt
Mohawk College of Applied Arts And Technology
Ontario College Graduate Certificate - Supply Chain Management
Mohawk College of Applied Arts And Technology
Ontario College Graduate Certificate - International Business Management
Mohawk College of Applied Arts And Technology
Master of Science - Fashion Technology And Lifestyle
Panjab University