Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Simrat Kaur Gurna

Brampton,ON

Overview

3
3
years of professional experience

Work History

Parts Representative

Wajax Equipment
Mississauga, ON
05.2023 - Current
  • Knowledge of M3 programme.
  • Developed relationships with vendors to facilitate ordering process.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Researched and resolved customer inquiries regarding product availability, returns, exchanges.
  • Monitored stock levels to ensure sufficient quantity of parts were available for customers.
  • Ensured compliance with safety regulations when handling hazardous materials.
  • Cross-sold additional products and services to purchasing customers.
  • Coordinated delivery schedules to ensure timely arrival of parts.
  • Processed orders and maintained customer records.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Maintained a safe working environment by adhering to established safety standards.
  • Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.

Supervisor

Tim Hortons
Milton, ON
07.2021 - 09.2023
  • Directed and supervised team of 7-10 employees in daily operations.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Participated in conferences related to industry trends or organizational developments.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Analyzed key performance indicators to identify effective strategies.

Education

Certification - Lean Sigma Yellow Belt

Mohawk College of Applied Arts And Technology
Hamilton, ON
08-2020

Ontario College Graduate Certificate - Supply Chain Management

Mohawk College of Applied Arts And Technology
Hamilton, ON
08-2020

Ontario College Graduate Certificate - International Business Management

Mohawk College of Applied Arts And Technology
Hamilton, ON
08-2019

Master of Science - Fashion Technology And Lifestyle

Panjab University
Chandigarh
05-2017

Skills

  • Customer Service
  • Report Generation
  • Problem-Solving Skills
  • Suggestive Selling
  • Vendor Relations
  • Display Building
  • Team Collaboration
  • Goal Setting
  • Verbal and Written Communication
  • Staff Training

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

Parts Representative

Wajax Equipment
05.2023 - Current

Supervisor

Tim Hortons
07.2021 - 09.2023

Certification - Lean Sigma Yellow Belt

Mohawk College of Applied Arts And Technology

Ontario College Graduate Certificate - Supply Chain Management

Mohawk College of Applied Arts And Technology

Ontario College Graduate Certificate - International Business Management

Mohawk College of Applied Arts And Technology

Master of Science - Fashion Technology And Lifestyle

Panjab University

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Simrat Kaur Gurna