Simratdeep Kaur
Wolfville,NS
Summary
Proven team player with a track record of enhancing customer satisfaction at Momo Restaurant through exceptional service and problem-solving skills. Mastered cash handling and maintained high safety standards, contributing to efficient operations. Demonstrated leadership by mentoring peers, achieving goals, and resolving complaints swiftly, ensuring a positive dining experience and operational excellence.
Overview
1
1
year of professional experience
Work History
Team Member
Wild Wings
01.2024 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Server
Momo Restaurant
01.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Diploma - Computer System Tech Support
Mohawk College of Applied Arts And Technology
Hamilton, ON08.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Cash Handling
- Cleaning
- Flexible Schedule
- Leadership Qualities
- Workplace Safety
- Money Handling
- Decision-making capabilities
- Computer Skills
- Safety understanding
- Goal Setting and Achievement
- Training and mentoring
- Complaint resolution
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Team Member
Wild Wings
01.2024 - 06.2024
Server
Momo Restaurant
01.2023 - 10.2023
Diploma - Computer System Tech Support
Mohawk College of Applied Arts And Technology
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