Simrat Toor
LaSelle,ON
Summary
3.87 CGPA individual with top skills in communication, critical thinking and active learning. Helps cases with professionally prepared legal documents and thorough research.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TD Canada Trust
10.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
General Manager of Food Service
KFC
04.2021 - 09.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Analyzed sales data to identify opportunities for growth.
- Trained and supervised over 30 staff members in all aspects of restaurant operations.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
Financial Services Representative
Sunlife Financial
01.2019 - 03.2021
- Developed and implemented strategies for financial planning, investments, and retirement.
- Researched and evaluated clients' financial objectives and risk tolerance levels.
- Analyzed financial data to identify opportunities for increasing profitability.
- Prepared reports detailing client portfolio performance and asset allocation.
- Monitored market trends to determine the best investment products for clients.
- Provided accurate information regarding fees, commissions, regulations., related to financial services.
Legal Assistant
Atul Ahuja Professional Corporation
04.2016 - 10.2018
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Maintained client confidentiality in all matters.
- Assisted with document production and deposition preparation.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Greeted clients upon arrival at office and provided assistance as needed.
- Updated databases with new information received from attorneys or clients.
Education
Bachelor of Arts - Legal Studies & Business
University of Waterloo
Waterloo, ON01.2023
Skills
- Excellent written and verbal communication skills
- Efficient researching and reporting skills with an emphasis on critical thinking and logical reasoning
- Acknowledgment and understanding of the importance of client confidentiality with a high upkeep on all matters relating to the legal sector
- Proficient keyboarding skills for the retention of speed and accuracy for computing purposes
- Diplomatic and personable demeanor with the ability to actively listen
- Bilingual adept in providing assistance in both English and Punjabi
- Proficient in MS Office
- Exceptional organizational skills and great time-management
Timeline
Customer Service Representative
TD Canada Trust
10.2023 - 07.2024
General Manager of Food Service
KFC
04.2021 - 09.2023
Financial Services Representative
Sunlife Financial
01.2019 - 03.2021
Legal Assistant
Atul Ahuja Professional Corporation
04.2016 - 10.2018
Bachelor of Arts - Legal Studies & Business
University of Waterloo
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