SIMRAT SIDHU KAHLON
Prince Rupert,BC
Summary
Adept at fostering collaborative relationships, I significantly enhanced customer loyalty at TD Bank through exceptional service and analytical problem-solving. My experience spans from personal banking to HR, underpinned by a mastery in digital tools and interpersonal conflict management, ensuring meticulous data management and operational efficiency.
Overview
3
3
years of professional experience
Work History
Personal Banker
TD Bank
10.2023 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Sandwich Artist
Subway
04.2023 - 12.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Teller
TD Bank
06.2023 - 10.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Food Supervisor
Marble Restaurants
07.2022 - 03.2023
- Improved food safety standards by implementing thorough training programs and regular inspections.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Conducted regular performance reviews of team members to identify areas for improvement and offer constructive feedback on progress made thus far.
HR Assistant
HT Recruitment Consultants
09.2021 - 07.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Customer Service Representative
Wendys Restaurant
09.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
PG DIPLOMA - Human Resources Management
Cambrian College of Applied Arts And Technology
Greater Sudbury06-2022
Master of Arts - English Language And Literature
GURU NANAN DEV UNIVERSITY
INDIA04-2019
Bachelor of Science -
GURU NANAK DEV UNIVERSITY
INDIA04-2017
Skills
- Collaborative Relationship Management
- Detail-Oriented Data Management
- Exceptional customer service
- Experienced in Digital Tools
- Administrative skills
- Analytical Problem-Solving
- Interpersonal Conflict Management
Timeline
Personal Banker
TD Bank
10.2023 - Current
Teller
TD Bank
06.2023 - 10.2023
Sandwich Artist
Subway
04.2023 - 12.2023
Food Supervisor
Marble Restaurants
07.2022 - 03.2023
HR Assistant
HT Recruitment Consultants
09.2021 - 07.2022
Customer Service Representative
Wendys Restaurant
09.2021 - 07.2022
PG DIPLOMA - Human Resources Management
Cambrian College of Applied Arts And Technology
Master of Arts - English Language And Literature
GURU NANAN DEV UNIVERSITY
Bachelor of Science -
GURU NANAK DEV UNIVERSITY
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