Summary
Overview
Work History
Education
Skills
Websites
Languages
Volunteer Experience
Timeline
CustomerServiceRepresentative

Simrat Gill

Brantford,ON

Summary

As an effective leader, excelling at maintaining a productive environment and motivating team members to achieve desired goals and meet deadlines. Self-motivated, consistently upholding high standards and successfully accomplishing aggressive business objectives. Possessing strong communication skills, both written and verbal, effectively conveying information. Proficient in using Microsoft Project to develop budgets and schedules, as well as the Microsoft Suite (Word, Excel, PowerPoint, Outlook, Access). Collaborative team player who values empathy and adaptability, enabling attentive listening and adaptive team leadership. Skilled in writing comprehensive status reports and maintaining accurate records.

Overview

7
7
years of professional experience

Work History

Financial Services Representative

Gatestone & Co.Inc.
04.2020 - Current
  • Assist clients by proposing solutions to address their past due account
  • Negotiate, plan and assist customers with correct payment resolutions on one or multiple Credit Cards accounts including Consumer and Business accounts
  • Initiate consumer negotiations for debt recovery through phone and generate around 120-150 outbound and inbound calls per day
  • Perform financial assessments on consumer and business accounts and then place them in the appropriate program for debt repayment
  • Use skip trace when needed to find additional customer contact information and to collect on delinquent accounts
  • Provide timely, efficient, courteous and respectful customer service by trying to provide apt solution to problem or escalating them to the appropriate department.

Customer Service Representative

Dominos - Brantford, ON
02.2020 - 04.2020
  • Worked on POS technologies including cash registers, debit/ credit readers, cash registers and receipt printers
  • Improved customer service by resolving customer complaints, issues and concerns in an efficient manner.

Office Administrator

Shaan Truck Lines
05.2019 - 12.2019
  • Scanned and filed all site paperwork
  • Filed invoices and related documents bill of loading (BOL), order confirmation and proof of delivery (POD)
  • Spoken with vendors over the phone to schedule, and followed up on the appointments for the preventative maintenance and annual safety inspections of the tractors and trailers.

Customer Service Representative

Dominos - Brampton, ON
07.2018 - 01.2019

Teacher

Dashmesh Public School - Faridkot, Punjab
12.2017 - 04.2018
  • Executed appropriate teaching strategies and techniques to ensure effective learning
  • Prepared performance reports and facilitated meeting with parents of each student to provide feedback of their child's abilities and progress.

Education

Advanced Project Management and Strategic Leadership -

Lambton College - Toronto, Ont.
12.2019

Master of Science in Chemistry -

Guru Nanak Dev University - India
05.2016

Bachelor of Science in Chemistry -

Guru Nanak Dev University - India
05.2014

Skills

  • Financial Services
  • Customer Relationship Management
  • Cash Management
  • Cash Handling

Languages

English
Native or Bilingual

Volunteer Experience

Identified and analyzed the problems faced by students and helped them overcome any issues.

Timeline

Financial Services Representative

Gatestone & Co.Inc.
04.2020 - Current

Customer Service Representative

Dominos - Brantford, ON
02.2020 - 04.2020

Office Administrator

Shaan Truck Lines
05.2019 - 12.2019

Customer Service Representative

Dominos - Brampton, ON
07.2018 - 01.2019

Teacher

Dashmesh Public School - Faridkot, Punjab
12.2017 - 04.2018

Advanced Project Management and Strategic Leadership -

Lambton College - Toronto, Ont.

Master of Science in Chemistry -

Guru Nanak Dev University - India

Bachelor of Science in Chemistry -

Guru Nanak Dev University - India
Simrat Gill