Simrandeep Singh
Brampton,ON
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
3
3
years of professional experience
7
7
Certification
Work History
Security Guard
Star Security Services
01.2022 - 07.2024
- Main Job Duties-
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Provided excellent customer service to more than 100 clients in a day while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations.
- Respond to medical emergencies and be prepared to perform CPR and AED.
- Responded quickly to emergencies to assess and deflect issues.
- Monitor approximately 15 CCTV footage and cameras for irregularities and perform dispatch duties for the site including emergency response.
- Criminal Law Understanding and knowledge of Federal, Provincial, and Municipal laws and By-laws.
- Operated handheld metal detectors and other surveillance devices to screen more than 100 individuals a day entering the facility.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with the security team and building supervisors using two-way radios, mobile phones, and other technological devices.
- Enhanced hospital security by conducting patrols every hour in a typical day and monitoring surveillance systems.
- Actively participated in drills simulating emergency scenarios aimed at improving overall preparedness and response capabilities.
Customer Service Representative
Starbucks
02.2021 - 01.2022
- Main Duties-
- Managed high-stress situations effectively every day, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled more than 100 calls in a day efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction to the maximum level by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Diploma - Business Marketing
Seneca College of Applied Arts And Technology
Toronto, ON04.2022
High School Diploma -
Angel Heart Convent School
Punjab, India04.2018
Skills
- Safety Equipment and Procedures Knowledge
- Computer literacy- MS Word, Excel PowerPoint
- Radio Frequency
- Customer service Skills
- Crowd control experience
- Security camera monitoring
- Patrolling
- Workplace Safety
- Visitor screening
- Problem-Solving
- Safety regulations
- First Aid
- Human Rights
- Security Operations
- Fire Control
- Certified Protection Officer
- Security Protocols
- Bilingual Communications
- Fire Extinguisher
- Fire Protection
- Fire Safety
- Fire Alarm
- Fire Management
- Effective and efficient
- Physical Fitness
- Incident Reporting
- Emergency Awareness
- Criminal Law
- Risk Assessment
- Access Control
- Event security
Certification
- Fundamental of Event Security
- AODA Certified
- Worker Health and Safety Awareness
- Fire Extinguisher and Fire Picket SOP- Certified
- G license
- Smart serve license
- All forklift truck's license
Availability
Available full time and for all Holidays and Weekends
Vaccination status
Double vaccinated
Transportation
Car
Reference available
True
Personal Information
Status: Work Permit
Languages
English
Advanced (C1)
Punjabi
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Urdu
Advanced (C1)
Timeline
Security Guard
Star Security Services
01.2022 - 07.2024
Customer Service Representative
Starbucks
02.2021 - 01.2022
Diploma - Business Marketing
Seneca College of Applied Arts And Technology
High School Diploma -
Angel Heart Convent School
- Fundamental of Event Security
- AODA Certified
- Worker Health and Safety Awareness
- Fire Extinguisher and Fire Picket SOP- Certified
- G license
- Smart serve license
- All forklift truck's license
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