SIMRANPREET SINGH
BRAMPTON,ON
Summary
To seek a job opportunity in a prestigious organization wherein I can utilize my skills to add value to organization operations and contributing for growth and development of the organization.
Overview
1
1
year of professional experience
Work History
Associate Engineer
Ericsson
Noida, UP
08.2021 - 05.2022
- Communicate with clients to diagnose technical issues
- Provide step-by-step instructions to fix technological issues
- Provide backup solutions whenever necessary
- Provide training sessions for new hardware or software products
- Access instruction manuals to help users utilize their software or hardware properly
- Keep detailed logs of client problems, solutions, and customer satisfaction
- Provide instructions in simple terms
- Work together with other Technical Support Specialists to find solutions to more complex issues.
Customer Service Associate
Intelnet
- Company Overview: Reliance Jio Process
- 09 Months work experience in Intelnet (Reliance Jio Process) as Customer Service Associate.
- Reliance Jio Process
NOC Engineer (Consultant)
Ericsson
Gurgaon
- Company Overview: Gurgaon
- 03 years work experience in Ericsson (Gurgaon) as NOC engineer(consultant).
- Tools Used: OSS, Netcool, DASH (Monitoring Tool), ITSM (Ticketing Tool)
- Alarm Monitoring of Core, RAN and LTE Nodes in 24
- 7 environment.
- Providing information to the concerned stake holder regarding the incidents.
- Creating and Managing Trouble Ticket of incidents by ITSM within SLA.
- Generating the Reports
- Handling of major incidents, monitoring and managing of incidents. Preparing MIR and flashing notifications.
- Performing L1 Troubleshooting for minor incidents for RAN and Core nodes.
- Gurgaon
Education
Post Graduate Diploma - Computer Applications
Punjab State Board of Technical Education
Chandigarh09-2021
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering (ECE)
Rayat And Bahra College
Mohali01.2016
XII -
Shivalik Public School
Chandigarh01.2012
X -
Shivalik Public School
Chandigarh01.2009
Skills
- Quick learner
- Team player
- Incident management
- 2G technologies
- 3G technologies
- 4G technologies
- Good communication skills
- Analytical skills
- Leading skills
- Mentoring
- Self-motivated
Training
- 6 weeks, Advanced Microcontroller (AVR), CDAC, Mohali
- 6 months, JAVA and MY SQL, PURPLE INTELECT, Mohali
- 3 months, CCNA, JETKING, Chandigarh
- 2 months, DT Engineer, DECON, Mohali
Personal Information
- Father's Name: Mr. Tarlochan Singh
- Mother's Name: Ms. Narinderjit Kaur
- Date of Birth: 02/05/94
Disclaimer
I hereby, declare that the information furnished above is true to the best of my knowledge.
Timeline
Associate Engineer
Ericsson
08.2021 - 05.2022
Customer Service Associate
Intelnet
NOC Engineer (Consultant)
Ericsson
Post Graduate Diploma - Computer Applications
Punjab State Board of Technical Education
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering (ECE)
Rayat And Bahra College
XII -
Shivalik Public School
X -
Shivalik Public School
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