Summary
Overview
Work History
Education
Skills
Timeline
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Shubham Gogna

Toronto,ON

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

5
5
years of professional experience

Work History

Claims Adjuster

Allstate Corp
Markham, ON
03.2024 - Current
  • Improved claim resolution times by efficiently managing a caseload of 120+ claims per month.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.

Insurance Advisor

TD Insurance
Markham, ON
07.2021 - 03.2024
  • Conducted financial needs analysis to accurately assess customers' eligibility for various insurance product
  • Handled high-volume of customer inquiries in a professional and timely manner, resulting in a 64% resulting in legendary experience to clients
  • Developed and implemented a sales training program for new hires that decreased hold times by 35%
  • Sales subject matter expert
  • Collaborated with cross-functional teams to identify and resolve technical problems, resulting in improved operational efficiency
  • Maintained a comprehensive knowledge of the insurance industry, including regulations, trends, and best practices

Claims Adjuster

TD Insurance
Markham, ON
01.2023 - 03.2024
  • Reviewed medical records, police reports and other documents related to claim investigations.
  • Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
  • Determined reserves for each claim based on estimated costs of settlement or defense.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.

Insurance Advisor

Desjardins Insurance
Brampton, ON
10.2020 - 07.2021
  • Use company software to analyze customer needs, write quotes and issue polices on behalf of Certas Home and Auto
  • Communicate through presentations to share information with peers
  • Calculate premiums and establish payment methods
  • Conduct analysis, reporting and operational support
  • Viewed reports regularly to make sure processing was conducted efficiently.
  • Processed applicant's payments, corrections, endorsements and cancellations

Help Desk Analyst

Bell Canada
North York, ON
05.2019 - 10.2020
  • Handle outgoing/incoming calls from field technicians regarding any product issues/ concerns
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Provided basic end-user troubleshooting and desktop support.

Education

Bachelors of Computer Applications -

Amity University
2024

General Insurance License (Level 2 AB + BC)
06.2021

OTL (Other Than Life Insurance) -

IIC- Insurance Institute of Canada
01.2019

Paralegal

Sheridan College
Brampton, ON
06.2018

CIP Enrolled -

Insurance Institute of Canada

Skills

  • Effective Communication
  • Ability to Multitask
  • Fast Learner
  • Planning and Time Management
  • Problem solving
  • Document Preparation
  • Policy investigations
  • Ability to Work in Team
  • Microsoft Office

Timeline

Claims Adjuster

Allstate Corp
03.2024 - Current

Claims Adjuster

TD Insurance
01.2023 - 03.2024

Insurance Advisor

TD Insurance
07.2021 - 03.2024

Insurance Advisor

Desjardins Insurance
10.2020 - 07.2021

Help Desk Analyst

Bell Canada
05.2019 - 10.2020

Bachelors of Computer Applications -

Amity University

General Insurance License (Level 2 AB + BC)

OTL (Other Than Life Insurance) -

IIC- Insurance Institute of Canada

Paralegal

Sheridan College

CIP Enrolled -

Insurance Institute of Canada

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Shubham Gogna