Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Simranpreet Matharu

Brampton,ON

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Overview

4
4
years of professional experience

Work History

Restaurant Supervisor

03.2021 - 12.2023
  • Taught company procedures to new employees and increased progress by identifying areas of weakness.
  • Assisted managers with employee recruitment and interviews.
  • Answered customer questions and made product recommendations according to needs.
  • Organized workflow tasks to prevent downtime and production gaps.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Chat Support Agent

04.2020 - 02.2021
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Communicated in a clear and concise manner while also responding with the right answers in limited interruption.
  • Multi-Tasking effectively to handle more than one chat at a time.
  • Identified customer's pain points by directly asking the questions and resolving the issues.
  • Assisted customers in navigating products or services, addressing their questions, concerns, and technical issues.
  • Resolved customer problems, escalating complex issues to higher levels of support when necessary.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.

Education

Web Development And Digital Marketing -

MCIT College
Montréal, QC
07.2021

Bachelor's in Computer Science -

DAV College
Jalandhar, Punjab
05.2017

Skills

  • Customer service
  • Communication skills
  • Typing Skills 45wpm
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Leadership
  • Priority management
  • Strong problem-solving skills
  • Multitasking
  • Team Player
  • Ability to adapt

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Restaurant Supervisor

03.2021 - 12.2023

Chat Support Agent

04.2020 - 02.2021

Web Development And Digital Marketing -

MCIT College

Bachelor's in Computer Science -

DAV College

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Simranpreet Matharu