Simranpreet Matharu
Brampton,ON
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
4
4
years of professional experience
Work History
Restaurant Supervisor
03.2021 - 12.2023
- Taught company procedures to new employees and increased progress by identifying areas of weakness.
- Assisted managers with employee recruitment and interviews.
- Answered customer questions and made product recommendations according to needs.
- Organized workflow tasks to prevent downtime and production gaps.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Chat Support Agent
04.2020 - 02.2021
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Communicated in a clear and concise manner while also responding with the right answers in limited interruption.
- Multi-Tasking effectively to handle more than one chat at a time.
- Identified customer's pain points by directly asking the questions and resolving the issues.
- Assisted customers in navigating products or services, addressing their questions, concerns, and technical issues.
- Resolved customer problems, escalating complex issues to higher levels of support when necessary.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Education
Web Development And Digital Marketing -
MCIT College
Montréal, QC07.2021
Bachelor's in Computer Science -
DAV College
Jalandhar, Punjab05.2017
Skills
- Customer service
- Communication skills
- Typing Skills 45wpm
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Leadership
- Priority management
- Strong problem-solving skills
- Multitasking
- Team Player
- Ability to adapt
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Restaurant Supervisor
03.2021 - 12.2023
Chat Support Agent
04.2020 - 02.2021
Web Development And Digital Marketing -
MCIT College
Bachelor's in Computer Science -
DAV College