Simranpreet Kaur

• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Managed customer accounts and processed transactions to ensure accurate and timely service.
• Resolved customer complaints, improving retention by providing solutions.
• Collaborated with team to improve service delivery and meet customer expectations.
• Responded to customer inquiries via phone and email, ensuring clear and concise communication.
• Executed service protocols to maintain high standards of customer care.
• Improved customer loyalty with personalized assistance and follow-up services.
• Provided product recommendations for enhancing customer experience and sales.
• Trained new associates to ensure consistent and high-quality customer service.
• Enhanced customer experience, resolving issues with empathy and professionalism.
• Handled high-volume customer interactions to support busy service periods.
• Contributed to branch targets by identifying and fulfilling simple sales opportunities including day-to-day accounts and pre-approved credit opportunities and identifying other sales referrals.
• Ensured customers are properly assisted by acting a lobby leader.

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• Proactively interacted with clients throughout the branch and community to learn about their banking needs, offered assistance and advise, also identify opportunities for further sales and referrals
• Attentively engaged in client conversations to learn and understand about their unique requirements
• Utilized technology while focusing on client education and demonstration to provide a memorable customer experience, boost sales, and to retain clients
• Took charge to solve and prevent problems with customers' banking accounts and needs
• Assisted clients with a wide range of financial transactions and respond to client-initiated communications
• Established and maintain relationships with partners to get the most out of business opportunities and referrals

• Prepared and Maintained inventory list by entering data using MS-Word and spreadsheets
• Answered multi-line phone system and transferred callers to appropriate department or staff member
• Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional
• Communicate with customers via phone and email to confirm deliveries and respond to inquiries
• Created welcoming environment for customers quickly responding to customer inquiries and needs
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation
• Processed any required paperwork to expedite handling of regular shipments
• Inspected incoming and outgoing shipments to identify discrepancies with records
• Compared shipping orders and invoices against contents received to verify accuracy

• Managed minimum eight-person team resulted in 90percent of overall increase in accuracy and outstanding customer service feedback
• Customers were given hands-on support, with requirements being assessed and consumer preferences being kept up to date
• Exceeded sales goals and accomplished business objectives by promoting and selling complementary products and services
• Trained five new recruits with the observe and teach method resulted in their learning three times faster than the average rate
• Proactively managed customer service lead to loyal and highly happy client base
• Determined inventories to order adequate quantity of stock for the business to keep it operating smoothly
• Assisted with planning, scheduling, and delegating tasks to meet service goals by 100%

• Assisted sales associates by explaining product details, specifications and selling techniques which significantly boosted company's ratings
• Attained expert level of product knowledge, became go-to person for major sales
• Researched and analyzed market trends to explore consumer demands
• Met/surpassed weekly or monthly sales targets through proactive engaging and forward-thinking techniques
• Administered store opening and closing procedures while looking for opportunities to enhance daily activities

• Assisted Restaurant General Manager by leading shifts to ensure best food quality and customer service during peak hours
• Managed storefront while supporting other team members at the production area to ensure timely customer service
• Consistently maintained composure during stressful customer service scenarios
• Supervised team members by guiding, maintaining, and ensuring quality compliance with company's standards for food and services
• Prepared sales report every day to ensure the business runs effectively

• Assisted customers with detailed information and knowledge about the current immigration laws to help them pursue the right path
• Answered inquiries, resolved concerns, and explained immigration rules to different clients through phone or in person meetings
• Provided detailed lists of documents required to process any immigration case
• Maintained and ensured accuracy of business records by consistently updating client information
• Developed correspondence letters, memos, and emails