Simranpreet Kaur
Sault Ste Marie,Canada
Summary
With a strong proficiency in remote support and a knack for fostering teamwork, I applied these skills at Kelly Services, where I played a pivotal role in enhancing customer satisfaction and operational efficiency. Throughout my career, I gained experience in various roles, including technical support and leadership positions in fast-paced environments. Notably, I improved problem resolution rates by an impressive 30% through the implementation of effective training and mentoring programs. My professional journey is a testament to my unwavering commitment to excellence and dedication to continuously enhancing my skill set.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Technical Support Representative
Kelly Services
09.2021 - Current
- Company Overview: Work from home
- Work from home
Cashier
Tim Hortons
Sault Ste Marie
07.2022 - 03.2023
- Company Overview: Sault Ste Marie
- Sault Ste Marie
Cashier
A&W
Sault Ste. Marie
01.2022 - 05.2022
- Company Overview: Sault Ste
- Marie
- Sault Ste
- Marie
Security Supervisor
CSF Security
Brampton
08.2021 - 11.2021
- Company Overview: Brampton
- Brampton
Shift Manager
Popeyes Louisiana Kitchen
North York
01.2021 - 09.2021
- Company Overview: North York
- North York
Cashier
Popeyes Louisiana Kitchen
Oshawa
01.2020 - 01.2021
- Company Overview: Oshawa
- Oshawa
Education
Business - HUMAN RESOURCE
Durham College
Oshawa, ONTARIO04.2021
Business Management -
Institution of IT and Business Management
09.2019
High School -
S.N.S.P. SCHOOL
05.2018
Skills
- Remote support
- Problem resolution
- Customer support
- Training and mentoring
- Application support
- System diagnostics
- Operating systems
- Issue resolution
- Remote assistance
- Troubleshooting and diagnosis
- Application troubleshooting
- Teamwork and collaboration
- Time management
- Attention to detail
- Microsoft windows and office
- Multitasking
- Reliability
- Organizational skills
- Excellent communication
Languages
English
Hindi
Punjabi
Certification
- First Aid / CPR
- Security Guard License
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Mental Health and First Aid
- Business Management
Timeline
Cashier
Tim Hortons
07.2022 - 03.2023
Cashier
A&W
01.2022 - 05.2022
Senior Technical Support Representative
Kelly Services
09.2021 - Current
Security Supervisor
CSF Security
08.2021 - 11.2021
Shift Manager
Popeyes Louisiana Kitchen
01.2021 - 09.2021
Cashier
Popeyes Louisiana Kitchen
01.2020 - 01.2021
Business - HUMAN RESOURCE
Durham College
Business Management -
Institution of IT and Business Management
High School -
S.N.S.P. SCHOOL