Simranpreet Kaur
Surrey,Canada
Summary
Experienced Customer Care Executive with strong communication skills and a focus on customer satisfaction. Proficient in handling inquiries, resolving issues, and managing cashier duties. As a Sales Associate, skilled in product recommendations and driving sales. Dedicated to delivering excellent service and achieving team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Bentley
Canada
10.2024 - Current
- Deliver excellent customer service to build loyalty and attract new customers
- Process transactions accurately and maintain a clean, organized store environment
- Assist with visual merchandising and create inviting displays
- Support store operations, including opening and closing procedures, while addressing customer inquiries
Customer Care Executive
Jot Jiwan Nidhi Ltd
India
08.2022 - 10.2023
- Offer detailed information about products or services to help customers make informed decisions
- Resolve customer complaints or issues, ensuring their satisfaction while adhering to company policies
- Conducted proactive follow-up communications with customers to confirm issue resolution and gather valuable feedback for continuous improvement
- Address customer questions and concerns via phone, email, or chat in a timely manner
Education
Business Management Post-Degree Diploma - Business Management
Vancouver Community College
Vancouver, BC01-2024
Bachelor of Commerce -
Panjab University
Chandigarh, India07.2022
Skills
- E-commerce
- Customer service
- Cash handling
- Attention to detail
- Application
- Merchandising
- Innovative
- Enthusiastic
Certification
06/2019
Financial Accounting
Timeline
Sales Associate
Bentley
10.2024 - Current
Customer Care Executive
Jot Jiwan Nidhi Ltd
08.2022 - 10.2023
Business Management Post-Degree Diploma - Business Management
Vancouver Community College
Bachelor of Commerce -
Panjab University
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