Simranpreet Kaur
Surrey,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Housekeeping Aide
Providence Health Care
12.2023 - Current
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
Crew Trainer
McDonald's
11.2022 - 11.2023
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Reduced employee turnover by fostering supportive and engaging learning environment.
Store Associate
Petro-Canada
09.2022 - 11.2022
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Logged reports, expenses, receipts, and sales in company database.
Education
Associate of Arts - Business Administration
Columbia College
Vancouver, BC04.2024
High School Diploma -
GGS Senior Secondary School
Punjab, India 03.2021
Skills
- Customer service-focused
- Customer Service
- Multitasking and Prioritizing
- Time Management
- Attention to Detail
- Adaptability and Flexibility
- Quality Assurance
- Teamwork and Collaboration
Timeline
Housekeeping Aide
Providence Health Care
12.2023 - Current
Crew Trainer
McDonald's
11.2022 - 11.2023
Store Associate
Petro-Canada
09.2022 - 11.2022
Associate of Arts - Business Administration
Columbia College
High School Diploma -
GGS Senior Secondary School
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