Summary
Overview
Work History
Education
Skills
Timeline

Simranpreet Kaur

Markham,ON

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level techincal support position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

SALES FULLSILLMENT SUPERVISOR

.
06.2021 - Current
  • Train new hires in company processes, policies, product knowledge and, customer service and selling techniques
  • Maintain records related to sales, returns and inventory availability
  • Address customer questions and concerns, and resolve them to maintain customer service standards
  • Follow company policies and protocols when performing duties to maintain accurate records for audit purposes
  • Perform all the paperwork duties needed to be done
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team-building activities to enhance working relationships.

Network Engineer

Wakkfi
  • Tests and evaluates network facilities, such as network control software, routers, switches, modems, adapters, and servers
  • Troubleshot complex multi-vendor network service provider issues.
  • Configure, monitor, and create LANs and WANs
  • Configured 200+ routers and switches, 50+ firewalls and controllers
  • Designed 50+ lab kits which included different kinds of routers, switches, phones, AP etc
  • Designed and operated 40+ CPUs, monitors, and cisco phones
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.

Technical support

Fashionfrenzzie Inc
09.2020 - 01.2021
  • Provide throughout solution to the customer
  • Resolve customer complaints and concerns with strong verbal and negotiation
  • Maintain good and successful relationship with the dealers and customers
  • Solve the billing problem
  • Providing guidelines to the customer about the step up
  • Troubleshooting and have good communication skill and good convincing power
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Resolved system, hardware and telephone issues within hours, improving efficiency among departments.
  • Managed high levels of call flow and responded to technical support needs.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.

Retail Associate

Nofrills
  • Engage with customers to effectively build rapport and lasting relationships
  • Help customers locate products and checked store system for merchandise at other sites
  • Handle all the cash register for cash and credit transactions handle carefull
  • Resolve the issues, queries or complaints concerning to the customers for better and effective customer service.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Education

Panjab University

Big Data For Cloud Computing
2021

Bachelor of computer applications -

Lambton College
2018

Skills

  • Leadership skills: Emphatic sales supervisor, experienced in training new hires and leading
  • Teamwork
  • Collaborates with the team to provide quality service to clients and utilizes team
  • Strengths to achieve exceptional results in a timely manner
  • Organizational skills: Adept at mapping and planning tasks, while accounting for deadlines and workload
  • Product Knowledge
  • Time Management Skills
  • Refunds and Exchanges
  • Interpersonal skills: Friendly and enthusiastic individual with well-versed oral and written
  • Communication
  • Staff Training
  • Till Counting
  • Guest Inquiries
  • Issue Resolution
  • Product and Service Sales

Timeline

SALES FULLSILLMENT SUPERVISOR - .
06.2021 - Current
Technical support - Fashionfrenzzie Inc
09.2020 - 01.2021
Network Engineer - Wakkfi
Retail Associate - Nofrills
Panjab University - ,
Big Data For Cloud Computing - ,
Lambton College - Bachelor of computer applications,

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Simranpreet Kaur