SIMRANPREET KAUR
6025 Belaire Ave Niagara Falls,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Resourceful professional highly skilled in new employee orientation and training. Team-driven Human Resources Administrator offering dynamic personality and extensive background in recruiting, interviewing and hiring valuable employees.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Niagaga Suites & Lodge
Niagara Falls , ON
2023.11 - Current
- Answered incoming calls promptly and professionally within company standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints quickly and efficiently.
- Identified opportunities to improve customer service processes and procedures.
Customer Service Agent
TEAM ARORA REALTY
Mississauga , ON
2023.08 - 2023.10
- Prepared payroll information based on approved timesheets each week.
- Maintained personnel records in compliance with applicable laws and regulations.
- Developed job descriptions, job postings, and recruitment materials.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Prepared or maintained employment records using human resources management system software.
Customer Service Agent
SkyTravel Company
Panchkula , Haryana
2021.02 - 2022.11
- Organized and maintained filing systems, both paper and electronic.
- Responded promptly to customer inquiries via email or phone.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Coordinated travel arrangements for customers including flights, hotels and car rentals.
Education
High School Diploma -
Niagara College
Niagara-on-the-Lake, ON2024-08
High School Diploma -
Niagara College
Niagara-on-the-Lake, ON2023-10
Bachelor of Arts - Arts Administration - Cultural Management
Kurukshetra University
India2019-03
Skills
- Employee Retention Strategies
- Succession Planning
- Team-Building Activities
- Workforce Planning
- Human Resource Management
- Employment Law Knowledge
- Opera
- HRIS
- Microsoft Excel
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Customer Service Agent
Niagaga Suites & Lodge
2023.11 - Current
Customer Service Agent
TEAM ARORA REALTY
2023.08 - 2023.10
Customer Service Agent
SkyTravel Company
2021.02 - 2022.11
High School Diploma -
Niagara College
High School Diploma -
Niagara College
Bachelor of Arts - Arts Administration - Cultural Management
Kurukshetra University
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