Simranpreet Kaur
Guelph,Ontario
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Money Mart
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Order office supplies and maintain inventory.
- Determine and establish office procedures and routines.
- Type and proofread emails, forms and other documents.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Keeping store up to date by filing all the reports.
- Experience in Fast paced environment.
Student Advisor
Conestoga College
11.2019 - 04.2020
- Advised students individually and in groups on academic programs for individual interests.
- Pointed students to relevant information about academic and personal support services available on campus.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Education
High School Diploma -
Conestoga College
Guelph, ON05.2021
Skills
- Business Development Understanding
- Microsoft PowerPoint
- Fleet Dispatching
- Report Preparation
- Microsoft Excel
- Customer Relations
- Account Management
Certification
Excellence awards.
Timeline
Customer Service Representative
Money Mart
04.2023 - Current
Student Advisor
Conestoga College
11.2019 - 04.2020
High School Diploma -
Conestoga College
Similar Profiles
Parampal SinghParampal Singh
Customer Support Specialist at Money MartCustomer Support Specialist at Money Mart
Mukul SHARMAMukul SHARMA
Customer Service Representative at Money MartCustomer Service Representative at Money Mart
Mylei SilvaMylei Silva
Store Manager at Money MartStore Manager at Money Mart