Simranpreet Kaur

Work Portfolio (Instagram)- the_glamuze

• Performed clean, high-quality work at all times.
• Applied henna tattoos using organic henna paste.

• Increased customer engagement through social media.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Developed marketing content such as blogs, promotional materials, and advertisements for social media.
• Developed and managed content calendars for each platform to establish timely and relevant posts.
• Maximized efficiency through time management and staff supervision to boost productivity.
• Managed activities related to staff training, treatment procedures, inventory management and marketing.
• Greeted spa guests warmly to create positive first impression of establishment.
• Recommended spa treatments and services, boosting sales and bringing in new clientele.

• Performed sales consultations and educated clients on products and services.
• Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Supervised team of 6 technicians and front-line personnel, meeting needs of more than 100 customers per day.
• Administered payroll and maintained proper documentation of employee personnel.
• Managed, scheduled and coordinated office functions and activities for employees.
• Hired, Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Updated customer service database with new information, address changes and contact details.
• Researched issues with shipments, product damage and incorrect product amounts.
• Developed lasting relationships with customers, which helped to bring in additional business opportunities.

• Addressed customer inquiries to increase customer satisfaction ratings.
• Monitored actions of staff and customers to uphold health and safety standards.
• Monitored food storage, handling, preparation and delivery to maintain health and safety standards.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Set up and activated customer accounts.
• Consulted with customers to resolve service and billing issues.