SIMRANPREET KAUR
36 Macdougall Drive, Brampton,Ontario
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Fulfillment Associate/Ambassador/Quality Analyst
Amazon
Brampton, ON
04.2020 - Current
- Train associates on how to perform their respective job in their process path
- Performing daily audits on associates to check their progress and suggest areas of improvement
- Answering questions and providing guidance to new associates in relation to their path
- Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damaging out products, adding expiration dates to products, and resolving issues in a timely manner
- Coach and guide associates to perform their jobs in their process path accurately by having good quality and productivity rates
- Performs all work in accordance with established safety procedures
- Support team in performing daily goals and follow-up as well as ensuring production goals are being met during both peak and non-peak periods.
IT technician
SAS Solution Inc
02.2021 - 03.2022
- Assist employees via telephone, email, helpdesk tickets, and in-person requests
- Working with Corporate IT to resolve issues
- Creating and supporting user accounts & maintenance
- Provide support to customers on a variety of IT issues by identifying, researching, and resolving technical problems
- Provide on-site support and troubleshooting of network equipment – router, switch, and firewalls
- Create & manage users, computer accounts, and their access to network resources in Active Directory
- Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices
- Linked computers to network and peripheral equipment
Education
Post Graduation Diploma - Wireless Information Networking
Fleming College
Peterborough, ON08.2019
Bachelor of Engineering - Computer Science
Chandigarh University
Mohali, India05.2017
Skills
- Excellent administrative and organizational skills with strong attention to detail
- Excellent verbal and written communication skills
- Ability to work with people at all organizational levels, especially in team environment
- Ability to work in the fast-paced work environment
- Intermediate proficiency using Microsoft Office software applications
- Comfortable talking in front of group as well as one-on-one with individual
- Is an active listener
- Always meets time commitments and deadlines, and is goal-oriented
- Able to give and receive feedback effectively
- Is able to use resources to expand my knowledge and can answer tough questions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT technician
SAS Solution Inc
02.2021 - 03.2022
Fulfillment Associate/Ambassador/Quality Analyst
Amazon
04.2020 - Current
Post Graduation Diploma - Wireless Information Networking
Fleming College
Bachelor of Engineering - Computer Science
Chandigarh University
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