Simranpreet Grewal
Brampton
Summary
Proven professional with a track record of enhancing operational efficiency at Saini Logistics through expert coordination and customer service. Skilled in dispatch software and fostering strong client relationships, I've significantly contributed to team success and customer satisfaction. Achieved notable sales growth by implementing strategic approaches and leveraging decision-making abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dispatcher
Saini Logistics
Mississauga, ON
11.2024 - Current
- Answered phone calls and responded to customer emails.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Scheduled and organized delivery routes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Scheduled deliveries and pickups according to customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Quality Assurance Analyst
Dufflet Pastries Wholesale Bakery
10.2023 - Current
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Developed and maintained defect databases for known issues.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
Sales Executive
Uline Shipping Supplies
Etobicoke, ON
12.2021 - 08.2023
- Expanded market share with strategic territory planning and targeted prospecting.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
Global Business Management - Business
George Brown College
Toronto, None09.2033
Office Administrator - Accounting
Algonquin College
Ottawa, None12.2021
Skills
- Customer service
- Data entry
- Decision-making
- Dispatch software
- Dispatching procedures
- Customer relations
- Software proficiency
Languages
English, punjabi and Hindi
Professional Working
Certification
Dispatching (2024)
First aid license (2019)
Security license (2021)
References
647-948-7325 Ext 1 Taranjeet Singh Owner at Essence Transportation Inc.
dispatch@essencetransportation.ca
Timeline
Dispatcher
Saini Logistics
11.2024 - Current
Quality Assurance Analyst
Dufflet Pastries Wholesale Bakery
10.2023 - Current
Sales Executive
Uline Shipping Supplies
12.2021 - 08.2023
Global Business Management - Business
George Brown College
Office Administrator - Accounting
Algonquin College