Simranpreet Benipal
Brampton,Canada
Summary
- I am a versatile professional with a proven track record of quickly adapting to new environments and achieving results. Have demonstrated strong problem-solving abilities and exceptional interpersonal skills, contributing to team success and client satisfaction. Committed to continuous learning and taking on challenging projects to drive personal and organizational growth.
Overview
12
12
years of professional experience
Work History
Problem Shipment
GLS CANADA
Toronto, Canada
01.2022 - Current
- Maintaining updated shipment status, tracking and tracing loads while in transit.
- Supporting shipping operations
- Set appointments for receiving or delivery and following-up with destination personnel to confirm receipt.
- Coordinating shipment details, recording load data and destination in LTL.
- Researched and gathered information regarding accessory charges or changes to shipment details.
- Reducing budget overages by addressing claims for lost or damaged products.
- Drafting shipment BOLs, packing lists, invoices and shipping labels.
- Tracking and monitoring shipment progress, delivering consistent customer updates regarding delays or transport issues.
- Supporting customers like L’Oreal, Chrysler, Mopar, Tremco by maintaining positive business relationships with key personnel and consistently meeting needs.
- Minimizing obsolescence with effective product management strategies, negative impacts on business, proactively analyzing changing conditions and avoiding shortages.
- Coordinating entire life cycle of logistics for organization.
- Managing supply chain operations to maintain inventory levels and support operations.
- Generating packing lists, shipping labels, invoices and bills of lading to accompany shipments.
- Meeting delivery timelines by resolving transportation, logistics and customer issues.
- Overseeing fleet maintenance, keeping vehicles in good operating condition.
- Protecting workers through safety audits and behavior monitoring.
- Lessening environmental impact with logistics procedure audits and reviews.
- Helping management make informed decisions on scheduling and pricing issues.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Operations Manager
LION SERVICES
New Delhi, India
01.2015 - 01.2021
- Handled overseas projects and established new projects in Dubai and Africa.
- Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.
- Resolved process inefficiencies through effective analysis and resolution of deficient areas.
- Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.
- Organized resources, supplies and teams to meet operational demand and core metrics.
- Arranged crew schedules to align with business and project demands.
- Employed conflict management techniques to optimize customer satisfaction and retention.
- Provided quality services to engage clients and increase product sales.
- Assessed, analyzed and solved or suggested solutions to operational challenges.
- Developed mechanisms and tools to maintain critical data tracking for operational records.
- Identified process improvement opportunities to promote world-class customer experience.
- Conducted staff meetings to review work activities and drive continuous improvement.
- Built dynamic working relationships with team members and support departments to achieve cross-functional objectives.
- Established clear expectations and objectives for team members and helped each achieve goals.
Retail Department Manager
Decathlon
Bangalore, India
01.2013 - 01.2015
- Filled in for upper management, handling routine operations and special projects with knowledgeable leadership.
- Organized workflow, delegated tasks and monitored performance to achieve goals.
- Maintained sales floor presence, greeted customers, answered questions and assisted with purchases.
- Interviewed and hired new employees to maintain service delivery standards.
- Evaluated processes to identify and resolve issues and maintain strict quality controls.
- Organized, led and conducted annual performance appraisals for department staff.
- Motivated team performance with hands-on leadership style.
- Monitored inventory levels and maintained accurate stock records.
- Met customer demands by tracking market changes and revising strategies accordingly.
- Drafted and distributed or presented sales reports to address deficiencies and strategy improvements.
- Simplified project management processes using task management tools.
- Addressed business risks through assessments and mitigation strategies.
- Eliminated resource waste through monitoring and improved controls.
- Improved productivity after reviewing and modifying operations and workflows.
- Determined departmental financial needs and developed budgets for expenditures.
- Controlled labor costs by using demand-based workflows.
- Developed strategies and plans for new product development.
- Prepared executive reports using operational, output and revenue data.
Education
MBA - Operations, Operation management
PUNJAB TECHNICAL UNIVERSITY
Chandigarh, India01-2013
Bachelor in Business Administration - Operations
PANJAB UNIVERSITY
Chandigarh, India01-2013
Skills
● Software knowledge; Expert in ERP/DOM/AS400/LTL Softwares
● Technical Skills; Intermediate MS Office including PowerPoint, Advanced Microsoft Excel with VLOOKUP, Pivot table and more, for preparing departmental updates and reporting
● Operations Expertise; Health & safety, Shipment tracking, procedure management, distribution coordination, warehouse compliance, schedule coordination, supply chain operations, fleet management
● Record-keeping; Shipping documentation, Rate structuring, Safety management, preparing BOLs (Bill of Lading), POs (Purchase Orders), PODs (Proof of Deliveries), Dangerous goods transportation & paper work
● Warehouse Management; Health & Safety compliance, Warehouse operation oversight, Shipping & receiving operations
● Analytical skills and problem-solving skills; Built procedures and helped departments improve procedures
● Strong communication skills (written and verbal) and interpersonal skills and Customer relationships
● Strong leadership and managerial skills; Leading departmental projects displayed people management skills
● Teamwork Skills; collaborating with colleagues in cross functional teams to improve the KPIs of the department
● Attention to detail; Strong organizational skills and proactive in identifying opportunities for process and procedure improvements and driving solutions
● Ability to work well under pressure and excellent time management skills; completed the projects on time and under pressure situations
P.I
I am a very optimistic person, love to travel and learning new cultures. I am a professional Himalayan guide and trekker along with some passion for guitars.
Timeline
Problem Shipment
GLS CANADA
01.2022 - Current
Operations Manager
LION SERVICES
01.2015 - 01.2021
Retail Department Manager
Decathlon
01.2013 - 01.2015
MBA - Operations, Operation management
PUNJAB TECHNICAL UNIVERSITY
Bachelor in Business Administration - Operations
PANJAB UNIVERSITY
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