Simran Kaur Heyer
Mississauga,ON
Summary
Well-organized Human Resources professional bringing years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll and recruiting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HR Generalist
Texas Longhorn
02.2021 - 11.2023
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Developed customized training programs to enhance employee skills and boost productivity levels.
- Oversaw and managed hiring process and assisted human resources.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Managed payroll processing and benefits to compensate employees for service rendered.
Customer Service Representative
Randstand
02.2019 - 04.2021
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - Wireless Networking
Lambton College
Mississauga, ON04.2021
Bachelor of Science - Information Technology
IP University
Delhi, IN05.2018
Skills
- Event Management
- Job Analysis
- Labor Relations
- Employee Relations
- Payroll Administration
- Project Management
- Customer RMA management
- Materials Transport
- Call Management
- Salesforce CRM
- Account Management
- Business Development
- Professional telephone demeanor
Languages
English
Native or Bilingual
Hindi
Full Professional
Spanish
Limited Working
Certification
- [Tableau Business Intelligence Analyst Professional Certificate], [Coursera] - [ONGOING]
Timeline
HR Generalist
Texas Longhorn
02.2021 - 11.2023
Customer Service Representative
Randstand
02.2019 - 04.2021
Associate of Science - Wireless Networking
Lambton College
Bachelor of Science - Information Technology
IP University
- [Tableau Business Intelligence Analyst Professional Certificate], [Coursera] - [ONGOING]
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