Simran Kaur Dhillon

• Configuring operating systems and installing software in mobile devices for accessing the Internet.

• Deconstruct mobile devices to analyze faults and perform replacement or recycle parts.
• Quality control and testing of repaired devices to ensure full functionality.
• Resolve/manage customer inquiries and Knowledge of UPH, IMEI , device reset software and data wipe process.
• Maintain and use repair tools and equipment. Including software and an in-store POS system to track repair tickets and inventory.
• Use electronic, mechanical, electric, or optical precision tools for precision work.
• Monitoring the inventory of the store and parts available on-site.
• Perform a functional test of the handset using RF test equipment and PC to ascertain the nature of the defect/s.

• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Wipe and re-image return laptops, Hubs , HoloLens and Duo.
• Inbound new inventory.
• Monitored and adjusted inventory levels to meet customer needs and demands.
• Completed physical inventory counts each month.
• Check basic quality checks such as Bluetooth, apps, charging ports, speaker, camera etc.
• Trained new team members by relaying information on company procedures and safety requirements.