SIMRANKAUR CHHABRA

Dynamic training specialist with a proven track record at Scotiabank, enhancing client onboarding success by 40%. Expert in instructional design and learning needs analysis, leveraging digital literacy tools and community engagement to foster impactful learning experiences. Adept at mentoring and facilitating workshops, driving measurable improvements in participant engagement and satisfaction.

• Customer Experience Associate & Client-Focused Training & Compliance, Scotiabank, Regina, SK, 05/01/24, Present, Conducted real-time training needs assessments to deliver targeted digital banking tutorials, enhancing client onboarding success by 40%., Identified anomalies in digital transactions and escalated security risks, aligning learning support with internal compliance protocols.
• Training Program Support Specialist, Harbour Landing Village, Regina, SK, 05/01/24, 01/31/25, Collaborated with care teams to assess individual learning needs and adjust well-being training content, improving satisfaction scores., Maintained training records and performance logs to ensure compliance with health authority and QMS standards.
• Digital Literacy Facilitator & Training Specialist – Privacy and Security Literacy, Regina Immigrant Women Centre, Regina, SK, 01/01/24, 03/31/24, Conducted needs analysis and developed digital safety modules, improving learner retention through interactive content., Evaluated training impact using pre/post-assessments and adapted content based on learner performance trends.
• Pre-Employment Training Instructor – Workplace Ethics & Development, Regina Immigrant Women Centre, Regina, SK, 10/01/23, 11/30/23, Created engaging workplace ethics curriculum based on client employment goals, leading to increased job placement success., Partnered with community employers to ensure training aligned with industry onboarding expectations.
• Mental Health & Wellness Training Design and Support Specialist, Freelancer, Regina, SK, 01/01/21, Present, Designed trauma-informed sessions by identifying unique learner goals and tailoring content to support mental wellness outcomes., Used stakeholder feedback to iteratively improve training design, contributing to measurable increases in participant engagement.
• Learning & Development Coordinator – Child Education & Safety, Stepping Stones Childcare Cooperative, Regina, SK, 05/01/23, 09/30/23, Developed interactive learning sessions using child-centered pedagogy and tracked developmental progress in line with licensing standards., Integrated family input into training design, strengthening educational continuity between home and center.
• Training Program Evaluator & Curriculum Analyst, Foundation for Ed-Equity, India, 08/01/22, 03/31/23, Conducted curriculum audits and data-driven evaluations to revise education materials, increasing learning efficacy by 30%., Demonstrated ability to develop eLearning modules using the Articulate 360 suite of products, working knowledge of Adobe Creative cloud (Photoshop, Illustrator, Premiere); knowledge of video production and editing; and familiarity with generative AI.
• Training Design and Support Specialist, Dr. Chawla Pathology Laboratory, India, 07/01/11, 07/31/22, Standardized medical documentation training and mentored staff on regulatory practices. Reduced report errors by 45% and passed inspections with no major findings., Maintained training logs and aligned procedures with audit requirements, improving data reliability and accuracy. Strengthened the lab’s readiness for insurance audits and compliance checks.

Instructional Design (ILT, VILT, eLearning), Curriculum Development & Evaluation, Learning Needs Analysis & LMS Navigation, Privacy & Regulatory Compliance (PIPEDA, HIPAA), Community Engagement, Articulate 360, Microsoft Office, Zoom, Teams, Adobe CC (Photoshop, Illustrator), Generative AI tools

• Master of Education, WES Accredited, Toronto, Canada, 2022
• Master of Science in Biochemistry, WES Accredited, Toronto, Canada
• Certified Early Childhood Educator, Level 1
• ERYT Yoga Instructor, Yoga Alliance USA
• Certified Reiki Master, Levels I, II & Master
• Certified in Administrative Assistance and Food Safety

• Presenter, International Conference on Transformative Capacity Building, 2025, Synergistic Paradigms of Transformative Capacity Building: A Nexus for Sustainable Resilience and Future Prosperity
• Published, Statistical Tools: An Aid for Analysis and Interpretation of Data in Research Methodology, GAP GYAN, 2581-5830
• Recognition, Recognized with awards for impactful research in education, analysis, and social science

• Yoga & Meditation Instructor, Regina-based Wellness Initiatives
• Digital Literacy Mentor, Workshops for Newcomers & Refugees
• Volunteer, Canadian Blood Services

Available upon request