Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Interests
Extracurricular activities
Timeline
CustomerServiceRepresentative

Simranjot Kaur

North York,Ontario

Summary

Dynamic and empathetic professional with a proven track record in delivering exceptional customer service and support. Expertise in understanding customer needs and resolving conflicts, complemented by strong problem-solving skills that drive satisfaction and loyalty. Committed to fostering positive relationships through effective communication and collaboration while adapting to evolving challenges. Recognized for reliability and a proactive approach in achieving customer and organizational objectives.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

synergy protection group
03.2024 - Current
  • Assisted customers with inquiries, concerns, and problem resolution professionally
  • Provided high-quality service to diverse individuals, including older citizens
  • Developed strong communication and conflict-resolution skills

Administrative Assistant

11.2024 - 01.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Maintained inventory of office supplies and placed orders.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.

Education

Diploma in Business - Business

Niagara College
06-2024

Skills

  • Strong customer service and interpersonal skills
  • Excellent English communication (writing & speaking)
  • First Aid
  • BLS
  • Mask Fit N95
  • Documentation and reporting
  • Customer service
  • Data entry
  • Critical thinking
  • Active listening
  • Relationship building
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Microsoft outlook
  • Scheduling
  • Call management
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Customer relationship management (CRM)
  • Filing
  • Dispute resolution
  • Customer education
  • Multi-line phone talent

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

English
Professional Working
Punjabi
Full Professional
Hindi
Native or Bilingual
French
Elementary

Certification

BLS

First aid and AED

I am willing to obtain licence whatever i need

Interests

  • Digital Art and Animation
  • Video Game Design
  • Video Gaming
  • Volunteering
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts

Extracurricular activities

painting

learn new things

learning new language


Timeline

Administrative Assistant

11.2024 - 01.2025

Customer Service Representative

synergy protection group
03.2024 - Current

Diploma in Business - Business

Niagara College
Simranjot Kaur