Simranjot Kaur
Enfield,NS
Summary
Self-motivated customer service professional with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Works productively with teams as well as independently in fast-paced environments. Expertly meets new challenges with attention to detail and team spirit. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Supervisor
Tim Hortons
Goffs, Nova Scotia
06.2023 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
Customer Experience Associate
Scotiabank
Bedford, NS
11.2022 - Current
- Maintained confidentiality of bank records and client information
- Ordered checks, placed stop payment orders, and conducted additional special services for customers
- Met sales goals by promoting bank products and services in customer interactions
- Contacted customer care to report problems and get solutions to customer issues
- Entered customer transactions into computers to record transactions and issue computer-generated receipts
- Assisted customers by phone and in person by answering banking questions and recommendations
- Earned a high volume of referrals as part of the bank's sales incentive system
- Responded and assisted customers with account inquiries and updates.
Customer Service Representative
Dollarama
Enfield, NS
06.2022 - 10.2022
- Helped customers find specific products, answered questions, and offered product advice
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts, and provided change
- Answered customer questions and provided store information
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Computer Programming, MS Office, C, Java, SQL, Unix, Linux, LAN/WAN, Software Analysis and Design, Mainframe, Database Management, Installation and Maintenance, Troubleshooting and Debugging, Technical Documentation -
SENECA COLLEGE
Skills
- Problem-Solving
- Efficient and Detail-Oriented
- Time Management
- Planning and Organizing
- Excellent Diagnostic skills
- MS Office Proficient
- Written and Verbal Communication skills
- Task Prioritization
Languages
- English
- Hindi
- Punjabi
Timeline
Supervisor
Tim Hortons
06.2023 - Current
Customer Experience Associate
Scotiabank
11.2022 - Current
Customer Service Representative
Dollarama
06.2022 - 10.2022
Computer Programming, MS Office, C, Java, SQL, Unix, Linux, LAN/WAN, Software Analysis and Design, Mainframe, Database Management, Installation and Maintenance, Troubleshooting and Debugging, Technical Documentation -
SENECA COLLEGE
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