Simranjot Kaur
Etobicoke,ON
Summary
Looking for the job as Dispatcher in your organization to Proven abilities, work experience, technical knowledge, and gain future experience in this field. I would like to perform my duties with good communication skills and ability to handle multiple tasks.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Paragon Security
02.2023 - Current
- Answered phone calls and responded to customer emails.
- Received new orders, prepared documentation, and assigned personnel.
- Dispatched guards for different sites and for car patrol's throughs the location.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
Front Desk Receptionist
Paragon Security
09.2021 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Computer Systems Technician - I.T.
Humber Institute of Technology And Advanced Learning
Toronto, ON08.2022
Skills
- Experience working as Front desk Receptionist and Customer Service
- Proficiency in MS Word, Excel Power Point, Outlook
- Strong organizational, communication((via phone, email, and chat) and written skills
- Demonstrated ability to data entry and computer keyboard
- Ability to work in a fast pace
- Office administrative services, including photocopying, filing preparing correspondence and communicating with clients via email, phone and in person
Certification
- Dispatch Training Certificate.
- DELF B1
Dispatch Skills
- Border crossing process (PAPS, ACE, and PARS, ACI)
- Have experience of Load Link and booking loads.
- Power DAT (Interstate load booking).
- Avaal Border crossing Software.
- Rate Negotiation and customer service.
- Knowledge of Market rates.
- Experience in Auto part and meat shipment loads.
Timeline
Dispatch Coordinator
Paragon Security
02.2023 - Current
Front Desk Receptionist
Paragon Security
09.2021 - 02.2023
Computer Systems Technician - I.T.
Humber Institute of Technology And Advanced Learning
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