Simranjot Gill
Delta,BC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Randstad Canada
Vancouver, British Columbia
03.2024 - 01.2025
- Assisted customers with inquiries and provided accurate information about services.
- Managed incoming calls and directed them to appropriate departments for resolution.
- Processed customer orders and ensured timely entry into the system.
- Collaborated with team members to enhance service delivery and efficiency.
- Educated customers on product features and benefits to improve satisfaction.
Education
Associate of Arts - Diploma
Coquitlam College
Coquitlam07-2024
Skills
- Customer service
- Call management
- Product knowledge
- Team collaboration
- Customer relationship management
- Time management
- POS systems expert
Certification
- Customer Service Fundamentals (LinkedIn Learning or Coursera)
Timeline
Customer Service Representative
Randstad Canada
03.2024 - 01.2025
Associate of Arts - Diploma
Coquitlam College
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