Mandeep Kaur Dhindsa
London
Summary
Knowledgeable CSR with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Compassionate Registered Nurse with extensive experience at Gyan Sagar Medical College and Hospital, skilled in medication management and patient care. Proven ability to enhance patient satisfaction through effective communication and teamwork, while maintaining meticulous healthcare documentation. Dedicated to fostering independence and wellbeing in clients, ensuring high-quality care and support.
Overview
16
16
years of professional experience
Work History
Cashier
Canco One Stop
01.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier
Fas Gas
10.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Registered Nurse
Gyan Sagar Medical College and Hospital
03.2011 - 10.2019
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Skillfully managed challenging patient situations using crisis intervention strategies, and therapeutic communication skills.
- Advised patients and caregivers of proper wound management, discharge plan, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
Registered Nurse
Charitable Hospital
07.2009 - 05.2010
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Bachelor of Science - Nursing
National College of Nursing
06-2012
Nursing Diploma - Nursing
National College of Nursing
11-2008
Skills
- Patient care
- Medication management
- Daily living assistance
- Health monitoring
- Record keeping
- Interpersonal communication
- Team collaboration
- Customer service
- Healthcare documentation
Languages
English
Professional Working
Timeline
Cashier
Canco One Stop
01.2023 - Current
Cashier
Fas Gas
10.2021 - 10.2022
Registered Nurse
Gyan Sagar Medical College and Hospital
03.2011 - 10.2019
Registered Nurse
Charitable Hospital
07.2009 - 05.2010
Nursing Diploma - Nursing
National College of Nursing
Bachelor of Science - Nursing
National College of Nursing
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