Simranjit Kaur Bassi
Surrey,BCs
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Freshco
05.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
BBA - Business Management
Niagara College
Welland, ON12.2024
Skills
- Report Generation
- Call Management
- Information Security
- Complaint resolution
- Appointment Scheduling
- Order Fulfillment
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
availability
monday to friday anytime
Timeline
Customer Service Representative
Freshco
05.2023 - 12.2023
BBA - Business Management
Niagara College
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