Simranjit Singh
Surrey,Canada
Summary
Software Engineer at Pattisonfoodgroup, specializing in application development, testing, optimization, and support. Proven ability to coordinate comprehensive planning, programming, and implementation of core modules. Strong foundation in object-oriented programming and software architecture principles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Programmer 2
Pattison Food Group
Langley, British Columbia
06.2025 - Current
- Wrote, modified, integrated, tested, and maintained software code for high-quality performance.
- Supported existing production systems by identifying and repairing bugs promptly.
- Conceptualized, designed, and developed user interfaces and integration architectures.
- Collaborated with analysts and business users to transform specifications into technical designs.
- Ensured optimal performance of data integration systems through rigorous quality checks.
- Prepared comprehensive technical documentation, including user manuals and support guides.
Application Support Analyst 1
Pattison Food Group
11.2023 - Current
- Incident Management: Troubleshoot, resolve, and document production incidents while identifying recurring problems to implement long-term resolutions and process improvements.
- Software Transition & Stabilization: Supported the transition from legacy warehouse operations software to Blue Yonder applications and played a key role in stabilizing the platform post-go-live. Rapid changes pushed me to quickly understand and adapt to the architecture.
- Application Support: Worked with a combination of 31 C# and Java applications. Typical tasks included:
- Communicating with users to understand workflows and replicate reported issues.
- Debugged and resolved production issues in C# applications by analyzing logs, identifying root causes, and fixing bugs related to API integration, data flow inconsistencies, and performance bottlenecks. Used tools like Splunk for log analysis and Visual Studio for code debugging.
- Collaborated with development teams to troubleshoot C# backend services by replicating user-reported issues, examining RESTful API calls, and testing fixes in staging environments before deploying solutions via ServiceNow
- Assisted development team in integrating new servers on C# applications and deployed to over 500 store computers and azure machines.
- Integration Process:
- Gained experience with third-party integrations (e.g., Blue Yonder, Dematic) on cloud platforms like IIS and SAP ETL.
- Critical Troubleshooting Example: Resolved a Sev-1 incident where a critical Java application stopped receiving documents via email. By analyzing the data flow: > Traced the issue to misconfigurations between the application server and Exchange server. > Eliminated application flow issues and pinpointed the root cause in the routing configuration.
- Red Hat Linux: Completed RHSA certification to strengthen core Linux skills, essential for my role.
- PL/SQL and MSSQL: Deployed data integration jobs to transfer data across various business layers, supporting inventory, finance, and operations teams. Recent example is GST exemption where i automated the process by using bash and plsql to update the database based on the items provided by the business.
- Developed and executed emergency SQL scripts to restore data flow during critical integration failures impacting Blue Yonder systems, ensuring minimal disruption to the supply chain and prioritizing business continuity.
- Soft Skills: Strong communication and collaboration with IT and business teams to build a comprehensive understanding of challenges and deliver effective solutions.
IT Service Desk Analyst
Pattison Food Group
04.2023 - 10.2023
- Provide first-level technical support to end-users, resolving hardware and software issues promptly and professionally
- Troubleshoot and diagnose technical problems related to Microsoft Windows operating systems, Office Suite applications, and other Microsoft products
- Assist users with password resets, account setups, and access permissions in Active Directory
- Respond to support tickets and inquiries via phone, email, or remote assistance tools, ensuring timely resolution
- Maintain and update knowledge base articles for common technical issues, facilitating self-help solutions for users
- Collaborate with IT teams to escalate and resolve complex technical problems, ensuring minimal downtime
- Provide excellent customer service, ensuring a positive end-user experience and satisfaction
E-Commerce Coordinator and Support
Pattison Food Group
11.2017 - 03.2022
- Use multiple technological applications to create and optimize delivery routes in multiple locations across Western Canada
- Act as first line point of contact troubleshooting challenging issues for staff such as accidents, equipment failures, application and operating system issues, etc
- Complete & submit incident investigations reports to operations manager
- Managed 24/7 help desk line
Education
Bachelor's Degree - Business management
Vancouver Community College
British Columbia04.2019
Skills
- Java, C#, Python, Kotlin, and ASP Net programming
- Software debugging
- Application support
- Incident management
- Oracle SQL developer
- Web API development
- Data integration (Informatica, SAP ETL)
Certification
- CompTIA A+, 05/01/23, 05/31/26
- CompTIA Network+, 05/01/23, 05/31/26
- CompTIA Security+, 05/01/23, 05/31/26
- Red Hat Certified System Administrator, 07/01/23, 07/31/26
Hobbies
I like to watch formula 1, motogp and read sci-fi books in spare time
Timeline
Programmer 2
Pattison Food Group
06.2025 - Current
Application Support Analyst 1
Pattison Food Group
11.2023 - Current
IT Service Desk Analyst
Pattison Food Group
04.2023 - 10.2023
E-Commerce Coordinator and Support
Pattison Food Group
11.2017 - 03.2022
Bachelor's Degree - Business management
Vancouver Community College
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