Gagandeep Kour
Edmonton,AB
Summary
Results-driven almost 3 years of experience in customer services, and did studies in banking, business, specializing in retail banking, customer relationship management, and financial analysis. Adept at managing accounts, optimizing sales strategies, and ensuring compliance with regulatory standards. Proven ability to provide tailored financial solutions that meet customer needs while driving profitability and operational efficiency. Strong knowledge of loan processing, credit risk assessment, and cross-selling financial products. Exceptional communication and problem-solving skills, with a commitment to delivering outstanding customer service in a fast-paced environment. Eager to leverage expertise in banking operations to contribute to the success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Silverbrich Hotels
03.2024 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Team Leader
Humakare IRCC
09.2022 - 09.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Security Guard
GardaWorld Security
01.2022 - 09.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Improved response time to incidents by maintaining clear communication channels with team members.
Front Desk Receptionist
Marriot Hotel
03.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
High School Diploma -
Niagara College
Welland, ON12.2023
Skills
- Customer Services
- Client Relations
- Meeting Support
- Organizational Skills
- Team Leadership
- Self Motivation
- Microsoft Office
- Data Entry
- Time management abilities
- Reliability
- Team building
- Administrative Management
- Employee Supervision
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
-One year diploma in advance computer including Accounting .
Timeline
Receptionist Administrator
Silverbrich Hotels
03.2024 - Current
Team Leader
Humakare IRCC
09.2022 - 09.2023
Front Desk Receptionist
Marriot Hotel
03.2022 - 01.2023
Security Guard
GardaWorld Security
01.2022 - 09.2023
High School Diploma -
Niagara College
Similar Profiles
Shirley CruzShirley Cruz
BUSINESS DEVELOPMENT MANAGER at Kingsgate Hotel Doha by Millennium Hotels and The Town Hotel Doha by Al Sraiya Hotels Hospitality GroupBUSINESS DEVELOPMENT MANAGER at Kingsgate Hotel Doha by Millennium Hotels and The Town Hotel Doha by Al Sraiya Hotels Hospitality Group
Sofoklis GaroufaliasSofoklis Garoufalias
HEAD OF REVENUE MANAGEMENT DEPARTMENT (EMEA) at Casa Cook and Cook’s Club Hotels- 15 HotelsHEAD OF REVENUE MANAGEMENT DEPARTMENT (EMEA) at Casa Cook and Cook’s Club Hotels- 15 Hotels
Deepak George ThomasDeepak George Thomas
Food and Beverage Incharge at Indian Hotels Company Ltd - Taj HotelsFood and Beverage Incharge at Indian Hotels Company Ltd - Taj Hotels