Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Accounts Clerk
Action Property Management
2023.01 - 2024.03
Entering invoices into accounts payable system.
Processing payments.
Filing and maintaining supplier records.
Checking and verifying invoices.
Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
Supported payroll administration functions to ensure employees received accurate compensation on time each pay period.
Customer and Dispatch Service Representative
Pro-Formance Intermodal Inc.
2022.05 - 2022.12
Monitored fleet performance metrics such as on-time deliveries, driver safety ratings, fuel efficiency
Conducted regular training sessions for new hires on use of dispatching systems and processes
Organize and schedule daily dispatching tasks efficiently, utilizing effective problem-solving techniques
Manage high volume of calls while maintaining excellent professionalism
Demonstrated excellent customer service skills by promptly responding to customer inquiries and complaints
Managed data entry and documentation for deliveries.
Operated in dynamic, high-volume environments to provide skilled assistance to more than 30 customers each day.
Technical Support Team-Lead
CNB Computers
2020.05 - 2022.03
Created detailed reports outlining resolution of technical issues for future reference
Developed troubleshooting procedures to identify and resolve customer issues in a timely manner
Provided guidance on best practices for using IT systems to maximize efficiency
Provided technical support to customers via phone, email, and remote access tools
Assisted in training inexperienced staff members on various software applications.
Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
Led a team of technical support specialists, ensuring efficient issue resolution and timely customer follow-ups.
Customer Service Associate
Walmart
2018.11 - 2020.04
Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance
Developed and maintained effective relationships with customers, staff, and vendors
Managed customer service staff by communicating expectations and monitoring and analyzing results
Coached and provided feedback to staff to improve performance and achieve company objectives
Recruited and trained employees, fostering customer service mission and objectives
Lead team of customer service representatives to ensure quality standards are met.
Education
Bachelor of Science - Computer Science
GURU NANAK DEV UNIVERSITY
Amritsar, India
05.2017
Bachelor of Science - Business Management
Lambton College
Toronto, ON
04.2020
Skills
Critical Thinking
Problem Solving
Detail Oriented
Effective Communication
MS Office Expertise
Customer Service
Invoicing and collections
Accounts Payable
Languages
English
Full Professional
Timeline
Accounts Clerk
Action Property Management
2023.01 - 2024.03
Customer and Dispatch Service Representative
Pro-Formance Intermodal Inc.
2022.05 - 2022.12
Technical Support Team-Lead
CNB Computers
2020.05 - 2022.03
Customer Service Associate
Walmart
2018.11 - 2020.04
Bachelor of Science - Computer Science
GURU NANAK DEV UNIVERSITY
Bachelor of Science - Business Management
Lambton College
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