Simranjit Kaur Randhawa
Edmonton,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Accounts Clerk
Action Property Management
01.2023 - 03.2024
- Entering invoices into accounts payable system.
- Processing payments.
- Filing and maintaining supplier records.
- Checking and verifying invoices.
- Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
- Supported payroll administration functions to ensure employees received accurate compensation on time each pay period.
Customer and Dispatch Service Representative
Pro-Formance Intermodal Inc.
05.2022 - 12.2022
- Monitored fleet performance metrics such as on-time deliveries, driver safety ratings, fuel efficiency
- Conducted regular training sessions for new hires on use of dispatching systems and processes
- Organize and schedule daily dispatching tasks efficiently, utilizing effective problem-solving techniques
- Manage high volume of calls while maintaining excellent professionalism
- Demonstrated excellent customer service skills by promptly responding to customer inquiries and complaints
- Managed data entry and documentation for deliveries.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 30 customers each day.
Technical Support Team-Lead
CNB Computers
05.2020 - 03.2022
- Created detailed reports outlining resolution of technical issues for future reference
- Developed troubleshooting procedures to identify and resolve customer issues in a timely manner
- Provided guidance on best practices for using IT systems to maximize efficiency
- Provided technical support to customers via phone, email, and remote access tools
- Assisted in training inexperienced staff members on various software applications.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Led a team of technical support specialists, ensuring efficient issue resolution and timely customer follow-ups.
Customer Service Associate
Walmart
11.2018 - 04.2020
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance
- Developed and maintained effective relationships with customers, staff, and vendors
- Managed customer service staff by communicating expectations and monitoring and analyzing results
- Coached and provided feedback to staff to improve performance and achieve company objectives
- Recruited and trained employees, fostering customer service mission and objectives
- Lead team of customer service representatives to ensure quality standards are met.
Education
Bachelor of Science - Computer Science
GURU NANAK DEV UNIVERSITY
Amritsar, India05.2017
Bachelor of Science - Business Management
Lambton College
Toronto, ON04.2020
Skills
- Critical Thinking
- Problem Solving
- Detail Oriented
- Effective Communication
- MS Office Expertise
- Customer Service
- Invoicing and collections
- Accounts Payable
Languages
English
Full Professional
Timeline
Accounts Clerk
Action Property Management
01.2023 - 03.2024
Customer and Dispatch Service Representative
Pro-Formance Intermodal Inc.
05.2022 - 12.2022
Technical Support Team-Lead
CNB Computers
05.2020 - 03.2022
Customer Service Associate
Walmart
11.2018 - 04.2020
Bachelor of Science - Computer Science
GURU NANAK DEV UNIVERSITY
Bachelor of Science - Business Management
Lambton College
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