Summary
Overview
Work History
Education
Skills
Timeline
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SIMRANJIT KAUR BHUGTANA

Fort Saskatchewan,Canada

Summary

Accomplished sales professional with a proven track record at Best Buy Express, excelling in customer service and surpassing sales targets. Expert in point-of-sale systems and team leadership, adept at resolving complex issues and enhancing customer satisfaction. Trained and mentored staff, reducing onboarding time by 15% while maintaining high operational standards.

Overview

8
8
years of professional experience

Work History

Sales Associate/ Cashier

Best Buy Express (Bell)
Fort Saskatchewan, Alberta
11.2021 - Current
  • Consistently surpassed sales targets for Bell Mobility products, accessories, and Best Buy Express electronics.
  • Delivered exceptional customer service by assessing needs and recommending customized mobile solutions.
  • Managed high volumes of customer interactions within a fast-paced retail setting.
  • Educated customers on features and benefits of mobile devices and Best Buy Express inventory.
  • Resolved inquiries and complaints promptly, escalating complex issues to management when necessary.
  • Processed new Bell Mobility activations, upgrades, and plan changes using proprietary systems.
  • Performed diagnostics and troubleshooting for Bell mobile devices to ensure optimal performance.
  • Maintained organized sales floor and product displays for Best Buy Express and Bell merchandise.

Sales Associate/ Cashier

Shell Canada
Fort Saskatchewan, Alberta
12.2017 - 03.2018
  • Greeted customers warmly, ensuring positive first impressions and offering assistance promptly.
  • Answered inquiries regarding products, services, promotions, and store policies efficiently.
  • Guided customers to product locations, enhancing overall shopping experiences.
  • Handled customer complaints professionally, resolving challenging situations effectively.
  • Processed transactions accurately using cash register and point-of-sale (POS) systems.
  • Maintained organized sales floor through regular cleaning and merchandising tasks.
  • Stocked shelves according to guidelines while assisting in inventory management tasks.
  • Monitored sales floor for suspicious activity, supporting loss prevention efforts.

Supervisor

Wendy's restaurant
Fort Saskatchewan, Alberta
08.2017 - 12.2017
  • Supervised and directed a team of 5-10 crew members to optimize workflow during peak hours.
  • Trained and mentored new hires on operational procedures, reducing onboarding time by 15%.
  • Managed cash operations for shifts with transactions averaging $2,500-$4,000, achieving 100% accuracy in reconciliation.
  • Resolved complex customer complaints independently, enhancing satisfaction and generating positive online reviews.
  • Ensured strict adherence to quality standards for food preparation, minimizing waste and maintaining product integrity.
  • Maintained high cleanliness standards and compliance with health regulations, contributing to positive audit results.

Education

Master's in Business Administration -

Som-Lalit Institute of Management Studies
01.2015

Graduation - Finance

Som-Lalit College of Commerce
01.2011

Intermediate School -

Sakaar English Medium School
01.2008

High School -

Amrut School
01.2006

Skills

  • Customer service and sales techniques
  • Point of sale expertise
  • Product knowledge and inventory management
  • Team leadership

Timeline

Sales Associate/ Cashier

Best Buy Express (Bell)
11.2021 - Current

Sales Associate/ Cashier

Shell Canada
12.2017 - 03.2018

Supervisor

Wendy's restaurant
08.2017 - 12.2017

Master's in Business Administration -

Som-Lalit Institute of Management Studies

Graduation - Finance

Som-Lalit College of Commerce

Intermediate School -

Sakaar English Medium School

High School -

Amrut School

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SIMRANJIT KAUR BHUGTANA