Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Languages
Websites
References
Timeline
Generic

Simranjit Kaur

Edmonton,Canada

Summary

Detail-oriented accounting professional with expertise in financial operations, reconciliations, payroll, and inventory management. Currently pursuing a Bachelor of Commerce in Accounting from Athabasca University. Demonstrated success in reducing shrink by 10% and maintaining flawless audit records in food safety and inventory. Proficient in high-volume cash handling, internal controls, variance analysis, and financial reporting, with a focus on enhancing operational efficiency through program launches and process improvements.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front End Department Manager

Loblaw Inc
Edmonton, Alberta
04.2024 - Current
  • Streamlined front end operations, enhancing customer service experiences effectively.
  • Conducted training for team members on customer engagement and checkout methods.
  • Developed scheduling strategies that maximized staff coverage during busy periods.
  • Ensured high satisfaction standards by resolving customer inquiries and complaints promptly.
  • Collaborated cross-departmentally to improve store operational efficiency.
  • Pinpointed improvement opportunities within front end department workflows.
  • Reviewed financial statements for compliance with cost-saving measures.
  • Delegated responsibilities based on shift needs and team strengths.

Bakery Department Manager

Loblaw Inc.
Edmonton, AB
04.2024 - Current
  • Achieved 10% reduction in shrink through targeted initiatives.
  • Ensured compliance with food safety and inventory audits.
  • Implemented training programs and promotional strategies to enhance team efficiency.
  • Managed ordering and inventory for dry, frozen, and dairy products.
  • Sourced and recruited talented individuals to strengthen team performance.
  • Maintained professional image consistent with company standards.
  • Adhered strictly to all company policies and procedures.
  • Accountable for meeting departmental financial targets.

Front End Supervisor

Loblaw Inc.
Edmonton, AB
07.2022 - 01.2023
  • Maintained accurate records of employee schedules and time cards.
  • Implemented effective policies, goals, and procedures for department operations.
  • Assigned specific responsibilities to employees to optimize workflow.
  • Monitored inventory levels, reordering supplies when necessary.
  • Ensured adherence to health, safety, and security protocols.
  • Provided comprehensive customer service by addressing inquiries in-person and over the phone.
  • Guided staff in handling challenging sales scenarios with confidence.
  • Facilitated training for new cashiers while offering continued support during onboarding.

Cash Office Clerk

Loblaw Inc.
Edmonton, AB
03.2021 - 01.2023
  • Processed daily cash deposits exceeding $30,000, maintaining accuracy in overages and shortages.
  • Reconciled POS reports with sales to identify and correct discrepancies promptly.
  • Maintained detailed records of daily store sales, overages, and shortages.
  • Prepared weekly schedules according to established company policies.
  • Managed inventory of cash office supplies, including coins and bills.
  • Timely recorded changes and communicated updates to appropriate personnel.
  • Worked alongside supervisor to address cash handling deficiencies effectively.

Customer Service Associate

Loblaw Inc.
Edmonton, AB
05.2020 - 01.2023
  • Provided courteous and efficient service to customers, significantly enhancing satisfaction.
  • Managed purchases, refunds, and exchanges, ensuring a seamless customer service experience.
  • Worked alongside security and loss prevention teams to minimize shrinkage.
  • Welcomed customers and educated them on products, creating positive in-store experiences.
  • Developed collaborative relationships with colleagues to strengthen team dynamics.
  • Addressed customer concerns by resolving issues efficiently and de-escalating conflicts.

Education

Bachelor of Commerce (B.Com.) - Accounting

Athabasca University
Alberta
01-2025

Business Administration Diploma -

NorQuest College
12.2021

Accounting Technician Certificate -

NorQuest College
12.2021

High School Diploma -

Central Board of Secondary Education
Punjab, India
05-2019

Skills

  • Financial accounting and reporting
  • Bank reconciliation and ledger management
  • Cash handling and internal controls
  • Accounts payable and receivable
  • Payroll processing and month-end closure
  • Inventory management and shrink reduction
  • Variance analysis and data accuracy
  • Microsoft Excel proficiency
  • Microsoft Access expertise
  • QuickBooks software knowledge
  • Sage accounting software
  • Training and development programs
  • Team leadership skills
  • Budgeting strategies
  • Accurate cash handling
  • Workflow optimization
  • Operational management and efficiency
  • Complaint resolution techniques
  • ERP systems knowledge
  • POS systems experience
  • Payroll software proficiency
  • Financial reporting tools expertise
  • Hiring and training processes
  • Conflict resolution strategies
  • Scheduling techniques for efficiency

Certification

  • Accounting Technician Certificate, NorQuest College, 2021
  • QuickBooks Certified User, if applicable
  • Excel Specialist, if applicable

Volunteer Experience

  • Represented student perspectives on academic integrity cases at NorQuest College.
  • Contributed to community fundraising and charity events (Asia Fest, at Real Canadian Superstore.

Languages

  • English
  • Punjabi
  • Hindi

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Websites

References

References available upon request.

Timeline

Front End Department Manager

Loblaw Inc
04.2024 - Current

Bakery Department Manager

Loblaw Inc.
04.2024 - Current

Front End Supervisor

Loblaw Inc.
07.2022 - 01.2023

Cash Office Clerk

Loblaw Inc.
03.2021 - 01.2023

Customer Service Associate

Loblaw Inc.
05.2020 - 01.2023

Bachelor of Commerce (B.Com.) - Accounting

Athabasca University

Business Administration Diploma -

NorQuest College

Accounting Technician Certificate -

NorQuest College

High School Diploma -

Central Board of Secondary Education

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Simranjit Kaur