Simranjit Kaur
Edmonton,Canada
Summary
Detail-oriented accounting professional with expertise in financial operations, reconciliations, payroll, and inventory management. Currently pursuing a Bachelor of Commerce in Accounting from Athabasca University. Demonstrated success in reducing shrink by 10% and maintaining flawless audit records in food safety and inventory. Proficient in high-volume cash handling, internal controls, variance analysis, and financial reporting, with a focus on enhancing operational efficiency through program launches and process improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front End Department Manager
Loblaw Inc
Edmonton, Alberta
04.2024 - Current
- Streamlined front end operations, enhancing customer service experiences effectively.
- Conducted training for team members on customer engagement and checkout methods.
- Developed scheduling strategies that maximized staff coverage during busy periods.
- Ensured high satisfaction standards by resolving customer inquiries and complaints promptly.
- Collaborated cross-departmentally to improve store operational efficiency.
- Pinpointed improvement opportunities within front end department workflows.
- Reviewed financial statements for compliance with cost-saving measures.
- Delegated responsibilities based on shift needs and team strengths.
Bakery Department Manager
Loblaw Inc.
Edmonton, AB
04.2024 - Current
- Achieved 10% reduction in shrink through targeted initiatives.
- Ensured compliance with food safety and inventory audits.
- Implemented training programs and promotional strategies to enhance team efficiency.
- Managed ordering and inventory for dry, frozen, and dairy products.
- Sourced and recruited talented individuals to strengthen team performance.
- Maintained professional image consistent with company standards.
- Adhered strictly to all company policies and procedures.
- Accountable for meeting departmental financial targets.
Front End Supervisor
Loblaw Inc.
Edmonton, AB
07.2022 - 01.2023
- Maintained accurate records of employee schedules and time cards.
- Implemented effective policies, goals, and procedures for department operations.
- Assigned specific responsibilities to employees to optimize workflow.
- Monitored inventory levels, reordering supplies when necessary.
- Ensured adherence to health, safety, and security protocols.
- Provided comprehensive customer service by addressing inquiries in-person and over the phone.
- Guided staff in handling challenging sales scenarios with confidence.
- Facilitated training for new cashiers while offering continued support during onboarding.
Cash Office Clerk
Loblaw Inc.
Edmonton, AB
03.2021 - 01.2023
- Processed daily cash deposits exceeding $30,000, maintaining accuracy in overages and shortages.
- Reconciled POS reports with sales to identify and correct discrepancies promptly.
- Maintained detailed records of daily store sales, overages, and shortages.
- Prepared weekly schedules according to established company policies.
- Managed inventory of cash office supplies, including coins and bills.
- Timely recorded changes and communicated updates to appropriate personnel.
- Worked alongside supervisor to address cash handling deficiencies effectively.
Customer Service Associate
Loblaw Inc.
Edmonton, AB
05.2020 - 01.2023
- Provided courteous and efficient service to customers, significantly enhancing satisfaction.
- Managed purchases, refunds, and exchanges, ensuring a seamless customer service experience.
- Worked alongside security and loss prevention teams to minimize shrinkage.
- Welcomed customers and educated them on products, creating positive in-store experiences.
- Developed collaborative relationships with colleagues to strengthen team dynamics.
- Addressed customer concerns by resolving issues efficiently and de-escalating conflicts.
Education
Bachelor of Commerce (B.Com.) - Accounting
Athabasca University
Alberta01-2025
Business Administration Diploma -
NorQuest College
12.2021
Accounting Technician Certificate -
NorQuest College
12.2021
High School Diploma -
Central Board of Secondary Education
Punjab, India05-2019
Skills
- Financial accounting and reporting
- Bank reconciliation and ledger management
- Cash handling and internal controls
- Accounts payable and receivable
- Payroll processing and month-end closure
- Inventory management and shrink reduction
- Variance analysis and data accuracy
- Microsoft Excel proficiency
- Microsoft Access expertise
- QuickBooks software knowledge
- Sage accounting software
- Training and development programs
- Team leadership skills
- Budgeting strategies
- Accurate cash handling
- Workflow optimization
- Operational management and efficiency
- Complaint resolution techniques
- ERP systems knowledge
- POS systems experience
- Payroll software proficiency
- Financial reporting tools expertise
- Hiring and training processes
- Conflict resolution strategies
- Scheduling techniques for efficiency
Certification
- Accounting Technician Certificate, NorQuest College, 2021
- QuickBooks Certified User, if applicable
- Excel Specialist, if applicable
Volunteer Experience
- Represented student perspectives on academic integrity cases at NorQuest College.
- Contributed to community fundraising and charity events (Asia Fest, at Real Canadian Superstore.
Languages
- English
- Punjabi
- Hindi
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Front End Department Manager
Loblaw Inc
04.2024 - Current
Bakery Department Manager
Loblaw Inc.
04.2024 - Current
Front End Supervisor
Loblaw Inc.
07.2022 - 01.2023
Cash Office Clerk
Loblaw Inc.
03.2021 - 01.2023
Customer Service Associate
Loblaw Inc.
05.2020 - 01.2023
Bachelor of Commerce (B.Com.) - Accounting
Athabasca University
Business Administration Diploma -
NorQuest College
Accounting Technician Certificate -
NorQuest College
High School Diploma -
Central Board of Secondary Education