Simranjit kaur
Calgary
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
U-Haul International
07.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Security Officer
Securiguard Services
01.2023 - 09.2024
- Worked in High-Profile (Hyatt Regency) and Public sites (Vancouver public library and City hall ) as CCTV Surveillance and conceirge secuirty.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Patrolled and monitored premises.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Respond to Medical emergencies as First- Aid attendant.
Sales Advisor
Club Demonstration Services at Costco
11.2022 - 07.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Customer Service Representative
Mountain Warehouse
06.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Operate cash registers, process debit , credit and cash transactions accurately.
- Assist customers with inquiries about products, pricing, promotions, and store policies.
- Promote store loyalty programs and special offers to customers.
- Deliver excellent customer service to enhance overall shopping experience.
Customer Service Representative
HDFC Bank
12.2020 - 02.2022
- Delivered personalized financial advice to help customers achieve their short-term and long-term goals.
- Engaged with clients to understand financial goals and offered tailored solutions.
- Guided customers on digital banking platforms, making banking easier and more convenient.
- Partnered with internal teams to ensure smooth service and quick problem resolution.
- Accurately processed transactions while safeguarding branch assets.
- Contributed to team discussions, sharing insights to improve customer experience.
Education
Post-Baccalaureate Diploma - International Supply Chain Management
Douglas College
New Westminster04-2024
Bachelor's in Commerce - Accounting And Finance
Punjabi University
Punjab, India05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Order processing
- Appointment scheduling
- Administrative support
- Data collection
- Customer relationship management (CRM)
- Quality control
- Clerical support
- Product and service solutions
- Order fulfillment
- Account updating
- Account management
- Product promotion
- Quality assurance controls
- Shipping and logistics
- CRM software
- SQL Server
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Occupational First-AID level 2
- CPR training
Timeline
Customer Service Representative
U-Haul International
07.2025 - Current
Security Officer
Securiguard Services
01.2023 - 09.2024
Sales Advisor
Club Demonstration Services at Costco
11.2022 - 07.2023
Customer Service Representative
Mountain Warehouse
06.2022 - 02.2023
Customer Service Representative
HDFC Bank
12.2020 - 02.2022
Post-Baccalaureate Diploma - International Supply Chain Management
Douglas College
Bachelor's in Commerce - Accounting And Finance
Punjabi University
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