Summary
Overview
Work History
Education
Skills
Availability
Languages
Certification
Timeline
Generic

Simranjit Kaur

Burnaby

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly skilled in managing Schedule, telephone calls and client inquiries. Poised and professional with total commitment to Client satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Field Coordinator

EXP
06.2022 - Current
  • Manage Approximately more than 50 incoming calls, emails from customers.
  • Track and maintain fleet including GPS tracking.
  • Provide innovative solutions across markets and geographies to solve clients’ and communities’ most complex challenges.
  • Develop appropriate budgets for operational team and for allocated scope on projects, and effectively manage cost and delivery performance in accordance with business and project objectives
  • Proven ability to read drawings for MTO or municipal Civil construction projects
  • Prepare various internal reports, correspondences, and other status reports for assigned projects.
  • Monitoring, reporting and responding to all clients
  • Conducted monthly staff meetings to communicate program needs and scheduled activities.
  • Managed scheduling and dispatch of field service technicians, ensuring timely onsite support for clients.
  • Assisted Project managers in reviewing project plans and deliverables leading in increased clarity and understanding of expectations.

Security Supervisor

Allied Universal Company
08.2020 - 05.2024
  • Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement
  • Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
  • Participated in hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build effective team.
  • Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Recorded incident reports with detailed accounts of occurrences.

Dispatcher

Amber Trucking
01.2020 - 02.2022
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Reduced errors in dispatch logs by implementing thorough double-check system for all entries.
  • Managed customer accounts and invoicing.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Closely monitored dispatch board to triage and prioritize over fifty daily calls.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Scheduled deliveries and pickups according to customer needs.

Cashier

Walmart
04.2018 - 01.2019
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Self-motivated, with strong sense of personal responsibility.
  • Delivered services to customer locations within specific timeframes.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Team Leader

McDonald
05.2018 - 01.2019
  • Managing and leading team of Crew Members.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Correctly received orders, processed payments and responded appropriately to guest concerns
  • Correctly received orders, processed payments and responded appropriately to guest concerns
  • Mastered Point of Sale (POS) computer system for automated order taking
  • Carefully maintained sanitation, health and safety standards in all work areas
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

Education

Associate Degree of Psychology -

Alexander College

Skills

  • Administrative Support
  • Project Management
  • Transportation Management
  • Cash Handling
  • Budget Planning
  • Communication
  • Problem-solving
  • First Aid Certified
  • Dispatch
  • Data Entry
  • Team Leadership
  • Surveillance
  • Reliability

Availability

Full Time

Languages

English
Native or Bilingual

Certification

  • OFA 2
  • BST- Security Worker License

Timeline

Field Coordinator

EXP
06.2022 - Current

Security Supervisor

Allied Universal Company
08.2020 - 05.2024

Dispatcher

Amber Trucking
01.2020 - 02.2022

Team Leader

McDonald
05.2018 - 01.2019

Cashier

Walmart
04.2018 - 01.2019

Associate Degree of Psychology -

Alexander College

Similar Profiles

CREATE PROFILE
Simranjit Kaur