Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SIMRANJIT KAUR

Technical Support Advisor
Mississauga,ON

Summary

Technical support professional with strong focus on troubleshooting, system optimization, and user assistance. Expertise in resolving complex technical issues, enhancing user experience, and maintaining operational efficiency. Effective collaborator known for adaptability and delivering reliable results in dynamic environments. Skilled in communication, problem-solving, and using technical tools to support team objectives.

Overview

4
4
years of professional experience

Work History

Technical Support Advisor

IntouchCX
03.2024 - Current
  • Provide top-tier technical support to customers, resolving issues related to software, hardware, and system configurations.
  • Handle inbound customer queries, offering prompt and accurate solutions to technical problems.
  • Collaborate with internal teams to ensure timely issue resolution and escalate complex concerns when necessary.
  • Maintain a high level of customer satisfaction by delivering clear and efficient communication.
  • Ensure all technical issues are documented, tracked, and resolved in accordance with company guidelines.

Senior Sales Associate

7-Eleven
10.2021 - 10.2024
  • Managed daily banking processes, including deposits and cash handling, ensuring financial accuracy.
  • Led training programs for new hires, focusing on product knowledge, customer service skills, and operational procedures.
  • Oversaw company orders, inventory, and expenditures, meeting sales targets and maintaining budgetary compliance.
  • Analyzed customer data to develop targeted marketing campaigns that increased sales and customer engagement.
  • Resolved customer issues quickly and professionally, ensuring positive customer experiences and high retention rates.

Front Desk Attendant

Diversity Food Services
09.2022 - 03.2024
  • Company Overview: University Of Winnipeg
  • Maintained accurate daily transaction records and balanced cash registers, ensuring financial integrity and compliance with university protocols.
  • Coordinated with kitchen staff and service teams to resolve customer concerns promptly, strengthening communication channels and customer satisfaction.
  • Streamlined check-in procedures during peak dining hours, reducing wait times and improving overall service efficiency.
  • Fostered positive dining atmosphere by implementing welcoming protocols and addressing student dietary requirements with attention to detail.
  • Provided excellent customer service by greeting guests, assisting with menu selections, and accurately processing orders to ensure smooth restaurant operations.
  • University Of Winnipeg

Education

BBA - Business Administration And Accounting

University of Winnipeg
12-2023

High School Diploma -

Pioneer School
04-2020

Skills

    • Technical training leadership

    • Software installation

    • System administration

    • Remote support

    • Hardware diagnostics

    • Customer service

    • Complaint resolution

    • MS office proficiency

    • Multitasking Abilities

    • Data Analysis

    • Task Management

    • Budget Management

    • Communication

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Languages

English
Full Professional
Punjabi
Native or Bilingual

Timeline

Technical Support Advisor

IntouchCX
03.2024 - Current

Front Desk Attendant

Diversity Food Services
09.2022 - 03.2024

Senior Sales Associate

7-Eleven
10.2021 - 10.2024

BBA - Business Administration And Accounting

University of Winnipeg

High School Diploma -

Pioneer School

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SIMRANJIT KAURTechnical Support Advisor