Simranjit Kaur
Terrace,BC
Summary
Dynamic professional with strong communication skills and a proven track record in client relations at Vacations Pro. Expert in travel risk assessment and project management, successfully enhancing client satisfaction through personalized recommendations. Adept at negotiating favorable rates, contributing to revenue growth while ensuring quality control in service delivery.Professional with strong background in retail, ready to excel in this role. Skilled in customer service, visual merchandising, and inventory management. Known for teamwork, flexibility, and achieving sales goals. Excels in fast-paced environments with focus on customer satisfaction and store performance.
Overview
8
8
years of professional experience
Work History
Clothing Sales Associate
Marks
2024.09 - Current
Certified Barista
Starbucks
2024.05 - Current
Guest Experience Leader
McDonald's
2023.10 - 2024.09
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
Senior Travel Consultant
Vacations Pro
2019.03 - 2023.05
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Handled sensitive personal data with discretion.
- Provided useful travel materials such as guides, maps and event programs.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
Corporate Travel Coordinator
ThomasCook
2017.01 - 2021.02
- Mitigated risk during international trips by staying informed on global health advisories, political climates, and other potential hazards.
- Recommended improvements to current processes and policies.
- Collaborated with department heads to assess ongoing travel requirements and provide tailored solutions accordingly.
- Negotiated favorable rates with airlines, hotels, and transportation providers to optimize company budget.
- Reserved airline, car and hotel tickets for employees.
Education
Post Degree Diploma - Business Administration And Management
Coast Mountain College
Terrace, BC04.2025
Bachelor’s In Airlines Tourism And Hospitality - Airlines And Tourism
PCTE Technical Institute
Ludhiana India12.2017
Skills
- Strong communication skills
- Quality control management
- Data analysis capabilities
- Project management experience
- Cross-cultural awareness
- Time management proficiency
- Corporate travel policies
- Travel risk assessment
- Retail sales
- Client relations
Languages
English
Native or Bilingual
Timeline
Clothing Sales Associate
Marks
2024.09 - Current
Certified Barista
Starbucks
2024.05 - Current
Guest Experience Leader
McDonald's
2023.10 - 2024.09
Senior Travel Consultant
Vacations Pro
2019.03 - 2023.05
Corporate Travel Coordinator
ThomasCook
2017.01 - 2021.02
Post Degree Diploma - Business Administration And Management
Coast Mountain College
Bachelor’s In Airlines Tourism And Hospitality - Airlines And Tourism
PCTE Technical Institute