Simranjit Kaur
Thunder Bay,ON
Summary
The personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tim Hortans
Thunder Bay, Ontario
11.2024 - 04.2025
- Delivered fast, friendly, and accurate customer service in a high-volume environment.
- Prepared coffee, beverages, and food items, following brand standards and recipes.
- Handled cash, debit, and credit transactions with accuracy and efficiency.
- Maintained cleanliness of work areas, dining space, and restrooms according to health and safety guidelines.
- Restocked inventory and supplies throughout the shift to ensure smooth operations.
- Operated the drive-thru system efficiently, taking orders, and managing payments.
- Followed food safety procedures and upheld Tim Hortons’ quality standards.
- Collaborated with team members to ensure timely service, and customer satisfaction.
Medical Receptionist ( Internship)
Appletree medical centre
Brampton, Ontario
04.2023 - 09.2024
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Straightened up waiting room to maintain neat and organized space.
- Verified insurance coverage for appointments and collected co-payments as required.
- Checked patients in and out for appointments and collected co-payments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled patient appointments, verifying the accuracy of appointment times with providers.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Monitored office supplies inventory and placed orders when necessary.
Customer Service Representative
Tim Hortans
Brampton, Ontario
09.2022 - 03.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Strengthened customer retention by offering discount options.
- Mentored junior team members and managed employee relationships.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
High School Diploma -
Mohawk College of Applied Arts And Technology
Hamilton, None04-2024
Skills
- Customer service
- Team collaboration
- Technical documentation
- Cash handling
- Inventory management
- Health safety compliance
- Order processing
Languages
English
Professional
Timeline
Customer Service Representative
Tim Hortans
11.2024 - 04.2025
Medical Receptionist ( Internship)
Appletree medical centre
04.2023 - 09.2024
Customer Service Representative
Tim Hortans
09.2022 - 03.2024
High School Diploma -
Mohawk College of Applied Arts And Technology
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