SIMRANJIT KAUR
Prince George,Canada
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Buy-Low Foods
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Value Village Thrift Stores
04.2024 - 12.2024
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Customer Service Representative Agent
Axis Education Consultant
01.2023 - 12.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies and services.
Education
Business Management Diploma - Business Accountancy, Economics
College of New Caledonia
Prince George, BC12-2025
Skills
- Customer service
- Computer proficiency
- Customer satisfaction measurement
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Customer relationship management (CRM)
- Recordkeeping strengths
- Business development
Languages
English
Full Professional
French
Elementary
Punjabi
Native or Bilingual
Hindi
Full Professional
Certification
- Basic Security Training License
- Learner's Driving License
- Interested in getting a Class 5 License in 2026
Timeline
Customer Service Representative
Buy-Low Foods
06.2024 - Current
Sales Associate
Value Village Thrift Stores
04.2024 - 12.2024
Customer Service Representative Agent
Axis Education Consultant
01.2023 - 12.2023
Business Management Diploma - Business Accountancy, Economics
College of New Caledonia
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